BAD SERVICE

I am extremely disappointed and LIVID with the service I have received. I purchased tiles in-store on the 7 February 2026 and paid in full on the same day. I was promised delivery on the 10 February 2026. When I followed up on that date, I was informed delivery would take place on 12 February, which did not happen. I contacted the store again and was then told the tiles were not in stock and that delivery would be moved to 14 February. Once again, no delivery was made. On 17 February, I was informed that my order had not been captured on the system by the sales consultant (Nadene, who assisted me. I was then assured that delivery would take place on Friday morning, which also did not happen.

Today, I was told the tiles had arrived and that I would receive a call back within two hours to confirm delivery. No confirmation was provided, and when I called them again, staff were unable to give a clear delivery date. This situation has caused serious inconvenience. My home floors are currently left in bare concrete after removing old tiles, and my tiler has been waiting for two weeks due to these delays. The lack of communication, repeated unfulfilled promises, and overall handling of this matter have been highly unprofessional and inconsiderate. THESE PEOPLE DO NOT CARE ABOUT THEIR CUSTOMERS ,THEY ARE UNPROFFESSIONAL.I WIL NEVER STEP MY FOOT THERE IVE NEVER RECIEVED SUCH BAD SERVICE IN MY LIFE.AT THIS POINT I WANT A REFUND!!!