Platinum Tiles Boksburg
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Platinum Tiles Boksburg
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Boitumelo R
1 reviews | Active since Jan 2020
26 Mar 2026, 13:07
Paid for tiles upfront – no stock after a month and no resolution
I am quite disappointed with the service I have received from this from Platinum tiles(Boksburg 29 Michaelson Road, Weatwood) I purchased tiles and was informed at the time that stock was limited, but if I made an upfront payment, the remaining stock would arrive within one week. Based on this assurance, I proceeded with payment. It has now been over a month, and I still have not received the outstanding stock. Despite multiple follow-ups via phone, I am repeatedly told that the stock has not arrived, with no clear timeline or proactive communication. This situation has caused significant inconvenience, as I made this purchase with the expectation of completing my project within the timeframe provided. Additionally, after raising my concerns publicly on their page, I was unable to access the page again, which suggests that my complaint was removed or I was blocked instead of being assisted. At this stage, I am requesting urgent resolution: • Either confirmation of when the full order will be fulfilled, OR • A full refund of the outstanding amount If this matter is not resolved promptly, I will have no choice but to escalate it further through consumer protection channels. I would advise others to exercise caution when making upfront payments without confirmed stock availability.
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Boitumelo R
1 reviews | Active since Jan 2020
26 Mar 2026, 13:07
Paid for tiles upfront – no stock after a month and no resolution
I am quite disappointed with the service I have received from this from Platinum tiles(Boksburg 29 Michaelson Road, Weatwood) I purchased tiles and was informed at the time that stock was limited, but if I made an upfront payment, the remaining stock would arrive within one week. Based on this assurance, I proceeded with payment. It has now been over a month, and I still have not received the outstanding stock. Despite multiple follow-ups via phone, I am repeatedly told that the stock has not arrived, with no clear timeline or proactive communication. This situation has caused significant inconvenience, as I made this purchase with the expectation of completing my project within the timeframe provided. Additionally, after raising my concerns publicly on their page, I was unable to access the page again, which suggests that my complaint was removed or I was blocked instead of being assisted. At this stage, I am requesting urgent resolution: • Either confirmation of when the full order will be fulfilled, OR • A full refund of the outstanding amount If this matter is not resolved promptly, I will have no choice but to escalate it further through consumer protection channels. I would advise others to exercise caution when making upfront payments without confirmed stock availability.
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Samantha M
1 reviews | Active since Jan 2020
19 Feb 2026, 12:40
BAD SERVICE
I am extremely disappointed and LIVID with the service I have received. I purchased tiles in-store on the 7 February 2026 and paid in full on the same day. I was promised delivery on the 10 February 2026. When I followed up on that date, I was informed delivery would take place on 12 February, which did not happen. I contacted the store again and was then told the tiles were not in stock and that delivery would be moved to 14 February. Once again, no delivery was made. On 17 February, I was informed that my order had not been captured on the system by the sales consultant (Nadene, who assisted me. I was then assured that delivery would take place on Friday morning, which also did not happen. Today, I was told the tiles had arrived and that I would receive a call back within two hours to confirm delivery. No confirmation was provided, and when I called them again, staff were unable to give a clear delivery date. This situation has caused serious inconvenience. My home floors are currently left in bare concrete after removing old tiles, and my tiler has been waiting for two weeks due to these delays. The lack of communication, repeated unfulfilled promises, and overall handling of this matter have been highly unprofessional and inconsiderate. THESE PEOPLE DO NOT CARE ABOUT THEIR CUSTOMERS ,THEY ARE UNPROFFESSIONAL.I WIL NEVER STEP MY FOOT THERE IVE NEVER RECIEVED SUCH BAD SERVICE IN MY LIFE.AT THIS POINT I WANT A REFUND!!!
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Samantha M
1 reviews | Active since Jan 2020
19 Feb 2026, 12:40
BAD SERVICE
I am extremely disappointed and LIVID with the service I have received. I purchased tiles in-store on the 7 February 2026 and paid in full on the same day. I was promised delivery on the 10 February 2026. When I followed up on that date, I was informed delivery would take place on 12 February, which did not happen. I contacted the store again and was then told the tiles were not in stock and that delivery would be moved to 14 February. Once again, no delivery was made. On 17 February, I was informed that my order had not been captured on the system by the sales consultant (Nadene, who assisted me. I was then assured that delivery would take place on Friday morning, which also did not happen. Today, I was told the tiles had arrived and that I would receive a call back within two hours to confirm delivery. No confirmation was provided, and when I called them again, staff were unable to give a clear delivery date. This situation has caused serious inconvenience. My home floors are currently left in bare concrete after removing old tiles, and my tiler has been waiting for two weeks due to these delays. The lack of communication, repeated unfulfilled promises, and overall handling of this matter have been highly unprofessional and inconsiderate. THESE PEOPLE DO NOT CARE ABOUT THEIR CUSTOMERS ,THEY ARE UNPROFFESSIONAL.I WIL NEVER STEP MY FOOT THERE IVE NEVER RECIEVED SUCH BAD SERVICE IN MY LIFE.AT THIS POINT I WANT A REFUND!!!
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