Paid for tiles upfront – no stock after a month and no resolution

I am quite disappointed with the service I have received from this from Platinum tiles(Boksburg 29 Michaelson Road, Weatwood)

I purchased tiles and was informed at the time that stock was limited, but if I made an upfront payment, the remaining stock would arrive within one week. Based on this assurance, I proceeded with payment.

It has now been over a month, and I still have not received the outstanding stock. Despite multiple follow-ups via phone, I am repeatedly told that the stock has not arrived, with no clear timeline or proactive communication.

This situation has caused significant inconvenience, as I made this purchase with the expectation of completing my project within the timeframe provided.

Additionally, after raising my concerns publicly on their page, I was unable to access the page again, which suggests that my complaint was removed or I was blocked instead of being assisted.

At this stage, I am requesting urgent resolution: • Either confirmation of when the full order will be fulfilled, OR • A full refund of the outstanding amount

If this matter is not resolved promptly, I will have no choice but to escalate it further through consumer protection channels.

I would advise others to exercise caution when making upfront payments without confirmed stock availability.