Platinum Wheels

I wanted to buy a car from Platinum Wheels, but the vehicle was located in Paarl. The sales representative informed me that I needed to pay a R20,000 deposit as a guarantee before they would ship the car to Gauteng for a test drive. It was explicitly stated that if I decided not to proceed with the purchase, the deposit—minus the shipping cost (R7,500)—would be refunded to me. After test-driving the car on December 9, 2024, I informed Zain that I did not want to proceed with the purchase on the same day. However, after numerous back-and-forth discussions, on January 21, 2025, Zain informed me that they could only refund R4,500, citing a "loss of customer interest" and that "transport back to our showroom in Paarl" as the reason for the additional deduction. I find this highly unprofessional and dishonest, as it contradicts the original terms of the deposit. I would never purchase anything from Platinum Wheels again and would caution others to be wary of their business practices.