

Platinum Repairs
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Hellopeter has tracked Platinum Repairs across 174 reviews. Platinum Repairs hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Platinum Repairs? Write a review to help others decide.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2022
This was my first, and certainly my last, experience with Platinum Repairs. I requested a quote on behalf of a client to repair three laptops. After sending an email, I received a response the following day, to which I rep**** with all the required details but then communication stopped. I had to follow up with a phone call to arrange the booking. Even then, my request to confirm the appointment with the technician (via email) was ignored. On the morning the technician was scheduled to arrive, nobody showed up. When I phoned to check if they were running late, I was told the technician was busy with another client and would only be able to assist three hours later despite my confirmed booking. What’s worse is that there was no effort to contact me or my client to inform us of the delay or cancellation. This level of service is extremely unprofessional, and I will never recommend Platinum Repairs to my insurers or any of my clients.
1 reviews | Active since Aug 2022
This was my first, and certainly my last, experience with Platinum Repairs. I requested a quote on behalf of a client to repair three laptops. After sending an email, I received a response the following day, to which I rep**** with all the required details but then communication stopped. I had to follow up with a phone call to arrange the booking. Even then, my request to confirm the appointment with the technician (via email) was ignored. On the morning the technician was scheduled to arrive, nobody showed up. When I phoned to check if they were running late, I was told the technician was busy with another client and would only be able to assist three hours later despite my confirmed booking. What’s worse is that there was no effort to contact me or my client to inform us of the delay or cancellation. This level of service is extremely unprofessional, and I will never recommend Platinum Repairs to my insurers or any of my clients.
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