Perfect service: competent, fast, friendly

I've been meaning to write this report for a while. <br> <br> My PS3 broke last year: at first the controls wouldn't connect without a cable, then not at all, and eventually the machine wouldn't switch on. <br> <br> I sent it back to BT Games, who were beyond useless and, following some very rude service from their returns department, despite the fact that the machine was only 1 month out of warranty and I had been waiting for almost 2 months for their feedback, took my machine to another local company.<br> <br> After looking at it for some time, the company declared that there was nothing to be done for the machine, and I should buy a new one.<br> <br> Out of desperation, I tried one more time, and I'm grateful that I did. Play-It's service was excellent (the console was sorted the next day!) and now, 6 months later, we're playing more than we've ever done and it's in fantastic working order. Thanks very much!