Bad Service at Playground Shop Cresta Shopping centre

<p>I would like to log a complaint against the service from Playground shop at the Cresta shopping centre with the hope that many more people send in their complaints about their service and would you consider not renewing their rental agreement.</p> <p>We purchased a headphone for my son for Christmas which does not work on his PC a few days (less than 7 days) after Christmas we tried returning the headphones and because the box is torn a bit on the lid the saleslady at the  PLAYGROUND shop at Cresta Shopping Centre refuse to exchange it for a cheaper headphone and keep the R400 for the damage to the box. They refused to get the owner to contact us or provide us with the owner’s name to assistance and explain their exchange policy. There is no notice in the shop that states that if the box is torn they will refuse to exchange the article.</p> <p> </p>