Disgusting Service

This contractor’s staff turned up with a Geyser ready to install without assessing my geyser which is the procedure my Insurance has always had in force when my geyser was not the cause of the high water bill I had received. The staff brushed aside my concern was actually a leak stating I had an “Airlock not a leak” and insisted that my geyser was at fault. Within 24 hours the Ekurhuleni Water Department confirmed that there was a leak and another contractor was sent who found a massive leak from my Kitchen. I had to pay out R1000.00 in excess’s which is a severe hardship for a Government Old Age Pensioner and they removed my geyser from my premises which was not allowed as per my Insurers. I am determined to be refunded for an unnecessary excess and the return of my geyser as well as to ensure that my Insurer’s investigate as to how this contractor was allowed to bypass the insurance provider’s policies.