TG
Trish Q
Active since Oct 2024
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
Disgusting Service during an extremely emotional time
First 2 important points: 1) I am a Government Old Age Pensioner 2) My husband is dying As my husband had only 1 pair of Underwear I went to the Pep Store at Ferndale whatever the center is called as I only moved here 8 days ago. I purchased the wrong size as this store had absolutely no system whatever so XL,M and S were all in a chaotic mess. Needless to say I discovered my mistake when I returned to the hospital and on my attempt to change them this morning I realised 1) I was not afforded the Right to Examine Goods, whereby a Consumer has a right to examine goods before purchase, and if they haven't done so, they can return them upon delivery to inspect them. o ******** Practices Invalid Store Policies: Any store policy or signage that attempts to override the CPA's imp**** warranty of quality is ******** and cannot be enforced. False Representation- there was not one sign in the store stating Underwear was not returnable nor was this stated on the totally blank side of the till slip! I am extremely angry, in fact FUMING MAD as this purchase is not what was needed and my husband is therefore denied the right to the smallest amount of dignity to have underwear on during this critical time which is a total disgrace so bow your heads in shame all Pep Stores employees, Directors, Managers, Supervisors and anyone else involved with Pep.
0 replies
7 months ago
Outstanding Service
This company provides exceptional service from start to finish. The staff are friendly, knowledgeable and attentive, ensuring that my needs were met promptly and with care, making the entire process smooth and hassle free.Their dedication to customer satisfaction goes beyond expectations, leaving me extremely happy to recommend them to anyone looking for reliable and outstanding service.
53 replies
9 months ago
Par Excellence Service
There are not enough words that will describe the unbelievable service received from Mr Gian Visser, Kgothatso Lechuti and a gentleman whose name I unfortunately do not know. These 3 gentlemen went far and beyond for me and I am absolutely humbled by their kindness.
0 replies
11 months ago
Disgusting Service
This contractor’s staff turned up with a Geyser ready to install without assessing my geyser which is the procedure my Insurance has always had in force when my geyser was not the cause of the high water bill I had received. The staff brushed aside my concern was actually a leak stating I had an “Airlock not a leak” and insisted that my geyser was at fault. Within 24 hours the Ekurhuleni Water Department confirmed that there was a leak and another contractor was sent who found a massive leak from my Kitchen. I had to pay out R1000.00 in excess’s which is a severe hardship for a Government Old Age Pensioner and they removed my geyser from my premises which was not allowed as per my Insurers. I am determined to be refunded for an unnecessary excess and the return of my geyser as well as to ensure that my Insurer’s investigate as to how this contractor was allowed to bypass the insurance provider’s policies.
0 replies
14 months ago
Disgusting Customer Service
I mistakenly gave 2 Supporters of my Charity the incorrect lockers - one should have been medium and the other large, I gave the medium parcel the Large locker and the large parcel obviously could not fit in the medium locker. I thought I cancelled the Locker and came home thinking I would ask Pudo to help me change it to a Large Locker. I was shocked to see my Pudo Account showed I had used the locker which sent me into a panic. What happened next became a a nightmare. First I was subjected to extreme rudeness by the WhatsApp Agent who insisted I drive to The Courier Guy Kiosk despite me stating no less than 5 times that I have a 76 year old husband who is dying, I am his sole carer but someone does come in once a month for 3 hours which she did yesterday and that allowed me to go to the Pudo lockers to send 4 parcels but she had left before I contacted Pudo via WhatsApp and I could not leave him alone. I attempted to contact Pudo via the web page - no reply yet. I then emailed Pudo Support - long story short no matter that I am a so called “ AccountSuperUser” they have despite my circumstances refused to assist me and have advised me that I need to complete and pay for a new booking. I am a Government Pensioner battling to see to my husbands medical needs as there is no medical aid and all the bills piling up but this company that I have used to send so many parcels could not and cannot assist me? So much for Customer Care!
0 replies
18 months ago
Par Excellence Service
During what is an extremely distressing and difficult time due to my husband’s deteriorating health the Consultant did everything possible to assist me. The service was absolutely par excellence.
53 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)