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Plumb-it-online
Claimed Business
P
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
4|3 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(50%)
1(0%)
5(50%)
4(0%)
3(0%)
2(50%)
1(0%)
Frequently Asked Questions About Plumb-it-online
Plumb-it-online has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Plumb-it-online across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJP
JP P
1 reviews | Active since Jan 2020
28 Nov 2025, 08:41
Great Service!
One is always scared to order something online, especially if you have not heard of the place or have not dealt with them prior. In this instance, I placed a fairly (which I would think) large order and hoped for the best. I had constant communication from their sales team Philip Erlank in in particular who kept me in the loop of the order process. They even picked up a problem with the shower head that I ordered and advised me that they are awaiting a replacement from their supplier before they will dispatch my order. I received my order within their stipulated delivery time (even with the slight delay of waiting for the shower head). Everything arrived in one piece (even the toilet). I will definitely order from them again. Great service and very professional.
Helpful (0)
|Replies (0)JP
JP P
1 reviews | Active since Jan 2020
28 Nov 2025, 08:41
Great Service!
One is always scared to order something online, especially if you have not heard of the place or have not dealt with them prior. In this instance, I placed a fairly (which I would think) large order and hoped for the best. I had constant communication from their sales team Philip Erlank in in particular who kept me in the loop of the order process. They even picked up a problem with the shower head that I ordered and advised me that they are awaiting a replacement from their supplier before they will dispatch my order. I received my order within their stipulated delivery time (even with the slight delay of waiting for the shower head). Everything arrived in one piece (even the toilet). I will definitely order from them again. Great service and very professional.
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Replies (0)PL
Petro L
1 reviews | Active since Jan 2020
18 Aug 2025, 09:24
Impersonal, inefficient service.
I am so sorry to say that my experience with company was not as great as the previous time I ordered from Plumb-It Online. The website I found to be user-unfriendly and I ended up contacting the company via email. From the very start I supp**** my location, which is in the Karoo. The quotation arrived, which I promptly paid. Within 3 days I was contacted to let me know the product is ready for collection. I then supp**** my address for the third time. The next email was to state courier costs which would have made the product cost twice as much. I rep**** to ask for a refund as the product now (with the added costs) turned out to be cheaper to buy in George. I was sent a reply with a generic list of requirements for returns and refunds (most about 'the product must still be in its original box, etc'). On stating that I have never received the product and stating AGAIN why I requested a refund I was informed that I needed to pay a 2.5% handling fee. I do understand that a courier fee is not included in the product's price, but surely it has become common practice to add the transport costs when quoting for an order. I felt the order was not dealt with efficiently and the generic, unrelated replies were frustrating and certainly not encouraging me to ever do business with this company in future.
Helpful (0)
|Replies (0)PL
Petro L
1 reviews | Active since Jan 2020
18 Aug 2025, 09:24
Impersonal, inefficient service.
I am so sorry to say that my experience with company was not as great as the previous time I ordered from Plumb-It Online. The website I found to be user-unfriendly and I ended up contacting the company via email. From the very start I supp**** my location, which is in the Karoo. The quotation arrived, which I promptly paid. Within 3 days I was contacted to let me know the product is ready for collection. I then supp**** my address for the third time. The next email was to state courier costs which would have made the product cost twice as much. I rep**** to ask for a refund as the product now (with the added costs) turned out to be cheaper to buy in George. I was sent a reply with a generic list of requirements for returns and refunds (most about 'the product must still be in its original box, etc'). On stating that I have never received the product and stating AGAIN why I requested a refund I was informed that I needed to pay a 2.5% handling fee. I do understand that a courier fee is not included in the product's price, but surely it has become common practice to add the transport costs when quoting for an order. I felt the order was not dealt with efficiently and the generic, unrelated replies were frustrating and certainly not encouraging me to ever do business with this company in future.
0
Replies (0)LN
Leonard N
1 reviews | Active since Jan 2020
24 May 2025, 22:05
Exceptional Service
I recently received outstanding service from Plumb It by Mpho, and I couldn’t be happier. Mpho demonstrated not only deep knowledge of the products but also incredible patience and professionalism throughout the entire process. Every step was handled with care and attention to detail, making the whole experience smooth and stress-free. It’s rare to come across such dedicated service these days, and I truly appreciate the effort and expertise that went into the work. I highly recommend Plumb It to anyone with plumbing needs—give them a try, and you won’t be disappointed!
Helpful (0)
|Replies (0)LN
Leonard N
1 reviews | Active since Jan 2020
24 May 2025, 22:05
Exceptional Service
I recently received outstanding service from Plumb It by Mpho, and I couldn’t be happier. Mpho demonstrated not only deep knowledge of the products but also incredible patience and professionalism throughout the entire process. Every step was handled with care and attention to detail, making the whole experience smooth and stress-free. It’s rare to come across such dedicated service these days, and I truly appreciate the effort and expertise that went into the work. I highly recommend Plumb It to anyone with plumbing needs—give them a try, and you won’t be disappointed!
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Replies (0)RK
Riyaad K
1 reviews | Active since Jan 2020
5 Dec 2024, 09:03
Room for Service improvement
Be careful when ordering from PlumbIt Online. Rather CALL and confirm stock if your plumbing needs are urgent, as mine was. The 2 - 3 days delivery was not a reality for me. https://support.plumbitonline.co.za/support/solutions/articles/153000138818-how-long-does-it-take-for-my-parcel-to-be-delivered-to-me- I ordered and received my goods 8 days later - but after I kicked up a fuss as emails were ignored (why has this become the business norm?) I was a bit foolish to think that a business in Centurion can manage to deliver an order to Randburg a mere 43km away. In the space of a week I received 2 other orders from Cape Town - I gave that company 5 stars. Also note Plumblink and PlumbIt are different companies - the websites have a similar look but they are completely different.
Helpful (0)
|Replies (0)RK
Riyaad K
1 reviews | Active since Jan 2020
5 Dec 2024, 09:03
Room for Service improvement
Be careful when ordering from PlumbIt Online. Rather CALL and confirm stock if your plumbing needs are urgent, as mine was. The 2 - 3 days delivery was not a reality for me. https://support.plumbitonline.co.za/support/solutions/articles/153000138818-how-long-does-it-take-for-my-parcel-to-be-delivered-to-me- I ordered and received my goods 8 days later - but after I kicked up a fuss as emails were ignored (why has this become the business norm?) I was a bit foolish to think that a business in Centurion can manage to deliver an order to Randburg a mere 43km away. In the space of a week I received 2 other orders from Cape Town - I gave that company 5 stars. Also note Plumblink and PlumbIt are different companies - the websites have a similar look but they are completely different.
0
Replies (0)RK
Riyaad K
1 reviews | Active since Jan 2020
2 Dec 2024, 07:57
Disappointing service
Be careful when ordering from PlumbIt Online. The website give you a false sense of available stock. I ordered and am waiting a week for parts that showed as available. In the space of a week I received 2 orders from Cape Town. This place is in Centurion and have not managed to deliver an order to Randburg a mere 43km away. Also be aware that Plumb Link and PlumbIt are completely separate companies - so if your local Plumb Link has stock PlumbIt does not draw stock from them and you will have to wait possibly for up to 20 working days. So don't book a plumber and suffer your water leaks until PlumbIt can source stock. More insane business policies that make the customers suffer. They also don't answer emails, this "online" store, so phone them instead.
Helpful (0)
|Replies (0)RK
Riyaad K
1 reviews | Active since Jan 2020
2 Dec 2024, 07:57
Disappointing service
Be careful when ordering from PlumbIt Online. The website give you a false sense of available stock. I ordered and am waiting a week for parts that showed as available. In the space of a week I received 2 orders from Cape Town. This place is in Centurion and have not managed to deliver an order to Randburg a mere 43km away. Also be aware that Plumb Link and PlumbIt are completely separate companies - so if your local Plumb Link has stock PlumbIt does not draw stock from them and you will have to wait possibly for up to 20 working days. So don't book a plumber and suffer your water leaks until PlumbIt can source stock. More insane business policies that make the customers suffer. They also don't answer emails, this "online" store, so phone them instead.
0
Replies (0)AB
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Duan F
1 reviews | Active since Jan 2020
21 May 2024, 07:44
Plumbit-online
Plumbit-online, you disgust me. The way you treat your people is absolutely ridiculous and unacceptable. Swearing and shouting, making them feel worthless while they are making your company money and putting food on your table. I personally know someone who worked there, leaving there in tears. People like this deserves the worst coming their way, I wouldn't ever refer someone there. It's all a professional show in front of the customers, but no one sees what happens behind the scenes, in the offices when no one is listening. The only reason this company still exists is because people need to put food on their tables and provide for their families, unlike the owner and manager setting over backwards, swearing and shouting at their workers for doing their jobs. DISGUSTED !!!!
Helpful (0)
|Replies (0)DF
Duan F
1 reviews | Active since Jan 2020
21 May 2024, 07:44
Plumbit-online
Plumbit-online, you disgust me. The way you treat your people is absolutely ridiculous and unacceptable. Swearing and shouting, making them feel worthless while they are making your company money and putting food on your table. I personally know someone who worked there, leaving there in tears. People like this deserves the worst coming their way, I wouldn't ever refer someone there. It's all a professional show in front of the customers, but no one sees what happens behind the scenes, in the offices when no one is listening. The only reason this company still exists is because people need to put food on their tables and provide for their families, unlike the owner and manager setting over backwards, swearing and shouting at their workers for doing their jobs. DISGUSTED !!!!
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Replies (0)SD