JP's promises

We ordered an paid for LTE service for our area, we were guaranteed that our Area South Coast, KZN, Port Edward, has LTE coverage this is over 2 months ago, first JP who sold us this package constantly apologized that cellC was having problems and after 3 weeks delivery would definitely happen, then he suggested cancelling and refunding our money 2 weeks later , to date we have still not received our refund, after promises and promises, I have spoken to 4 other companies who has assured me that our area does not have coverage, so was this just a scam, who knows, all we want is our money backJP and honesty