Review ofPluxnet Fibre
Pluxnet Fibre
2.7|228 reviews
NM
Nobuntu M
1 reviews | Active since Member
04 Mar 2026, 08:23
Absolutely do not use this company. RUN.
Absolutely horrible. If its not the way they setting up the fibre to fail bc of how fragile their things are and completely falling apart, to your network being turned off and on even when you pay. They drag their feet to attend complaints and technical issues. At first I thought they were a good company but they act good in the beginning to mask the absolute **** show of a company this is. Do not go with this company. If you like peace stay far far away from Pluxnet Fibre.
Helpful (0)
Replies (106)0
Replies (106)Pluxnet Fibre's replyOfficial
05 Mar 2026, 08:20Hi Nobuntu,
We’re truly sorry for the experience you’ve had. This is not the level of service we aim to provide, and we understand how frustrating recurring technical issues and service interruptions can be, especially when your account is up to date.
Thank you for sharing your feedback. I have already shared your details and this review with our support and technical team for urgent investigation and resolution. They will be in contact directly to address the installation concerns, equipment issues, and the connectivity disruptions you mentioned.
We take reviews like this seriously and appreciate you bringing it to our attention. We are committed to resolving this matter as quickly as possible.
Best regards,
PluxNet Fibre
We’re truly sorry for the experience you’ve had. This is not the level of service we aim to provide, and we understand how frustrating recurring technical issues and service interruptions can be, especially when your account is up to date.
Thank you for sharing your feedback. I have already shared your details and this review with our support and technical team for urgent investigation and resolution. They will be in contact directly to address the installation concerns, equipment issues, and the connectivity disruptions you mentioned.
We take reviews like this seriously and appreciate you bringing it to our attention. We are committed to resolving this matter as quickly as possible.
Best regards,
PluxNet Fibre
Best regards,
Pluxnet Fibre's reply05 Mar 2026, 08:20
Official
Hi Nobuntu,
We’re truly sorry for the experience you’ve had. This is not the level of service we aim to provide, and we understand how frustrating recurring technical issues and service interruptions can be, especially when your account is up to date.
Thank you for sharing your feedback. I have already shared your details and this review with our support and technical team for urgent investigation and resolution. They will be in contact directly to address the installation concerns, equipment issues, and the connectivity disruptions you mentioned.
We take reviews like this seriously and appreciate you bringing it to our attention. We are committed to resolving this matter as quickly as possible.
Best regards,
PluxNet Fibre
We’re truly sorry for the experience you’ve had. This is not the level of service we aim to provide, and we understand how frustrating recurring technical issues and service interruptions can be, especially when your account is up to date.
Thank you for sharing your feedback. I have already shared your details and this review with our support and technical team for urgent investigation and resolution. They will be in contact directly to address the installation concerns, equipment issues, and the connectivity disruptions you mentioned.
We take reviews like this seriously and appreciate you bringing it to our attention. We are committed to resolving this matter as quickly as possible.
Best regards,
PluxNet Fibre
Best regards,
Pluxnet Fibre's replyOfficial
05 Mar 2026, 13:55Hi Nobuntu,
Thank you for your patience. Your fibre fault has been successfully escalated to MetroFibre, and a ticket has been logged with the FNO. As per their SLA, we need to allow up to 48 hours before we can request formal feedback or further updates. This timeframe has already been communicated to you, and we are actively monitoring the ticket. If no update is received within the 48-hour window, we will immediately follow up with MetroFibre to escalate the matter further.
We understand how frustrating connectivity issues can be and appreciate your patience while this is being attended to. We will keep you updated.
Best regards,
PluxNet Fibre
Thank you for your patience. Your fibre fault has been successfully escalated to MetroFibre, and a ticket has been logged with the FNO. As per their SLA, we need to allow up to 48 hours before we can request formal feedback or further updates. This timeframe has already been communicated to you, and we are actively monitoring the ticket. If no update is received within the 48-hour window, we will immediately follow up with MetroFibre to escalate the matter further.
We understand how frustrating connectivity issues can be and appreciate your patience while this is being attended to. We will keep you updated.
Best regards,
PluxNet Fibre
Best regards,
Pluxnet Fibre's reply05 Mar 2026, 13:55
Official
Hi Nobuntu,
Thank you for your patience. Your fibre fault has been successfully escalated to MetroFibre, and a ticket has been logged with the FNO. As per their SLA, we need to allow up to 48 hours before we can request formal feedback or further updates. This timeframe has already been communicated to you, and we are actively monitoring the ticket. If no update is received within the 48-hour window, we will immediately follow up with MetroFibre to escalate the matter further.
We understand how frustrating connectivity issues can be and appreciate your patience while this is being attended to. We will keep you updated.
Best regards,
PluxNet Fibre
Thank you for your patience. Your fibre fault has been successfully escalated to MetroFibre, and a ticket has been logged with the FNO. As per their SLA, we need to allow up to 48 hours before we can request formal feedback or further updates. This timeframe has already been communicated to you, and we are actively monitoring the ticket. If no update is received within the 48-hour window, we will immediately follow up with MetroFibre to escalate the matter further.
We understand how frustrating connectivity issues can be and appreciate your patience while this is being attended to. We will keep you updated.
Best regards,
PluxNet Fibre
Best regards,