POETRY STORES REALLY DOES NOT CARE!

this was by far my worst shopping experience, on the 30th of April i got an email saying my parcel was out for delivery, trust me i called on the 6th of May and sent an email of which i was promised that the parcel will be delivered the same die, which was a lie as it didn't get delivered i had to call again on the 7th only to find out the parcel is at the store but no one is bothering to communicate with me, mind you when you call sometimes they don't even answer their phone...the last communication i got which i didn't initiate was on the 30th of April, and please do not think i got an apology for this if anything the lady on the call asked if i am blaming her, which i had to remind her that she is a representative of Poetry. i honestly hope i wasn't treated like this because it was a race thing because yho such disrespect!