PS
Poetry Stores
Claimed Business
PS
AI Review Summary
Based on recent customer reviews, Poetry Stores faces significant customer dissatisfaction across multiple areas. A recurring and urgent concern involves fraudulent websites impersonating the brand on Instagram and Facebook, with customers losing substantial amounts of money and feeling Poetry has failed to adequately warn them. Online order fulfilment is heavily criticised, with numerous reports of undelivered parcels, poor courier services, and lack of communication. In-store experiences at branches including Pavilion, Rustenburg, and Canal Walk are marred by rude staff and problematic return and refund policies that leave customers feeling undervalued.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|26 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Poetry Stores
Based on recent customer reviews, Poetry Stores faces significant customer dissatisfaction across multiple areas. A recurring and urgent concern involves fraudulent websites impersonating the brand on Instagram and Facebook, with customers losing substantial amounts of money and feeling Poetry has failed to adequately warn them. Online order fulfilment is heavily criticised, with numerous reports of undelivered parcels, poor courier services, and lack of communication. In-store experiences at branches including Pavilion, Rustenburg, and Canal Walk are marred by rude staff and problematic return and refund policies that leave customers feeling undervalued.
Poetry Stores has a TrustIndex of 0 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. Hellopeter has tracked Poetry Stores across 264 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Marie W
1 reviews | Active since Jan 2020
17 Nov 2025, 11:07
Refund
I would like to lay a complaint on behalf of my mother. She bought a pair of shoes last week with her check card, she wore them once, and then they broke. She is a small in stature lady and so these shoes straps should not have broken this easily. She took the shoes back today for a cash return, but they would only offer her a voucher even though she could prove that she bought the shoes there according to her bank statement and the detail on the box. She didn’t want the voucher, as she does not intend to shop there again. They would not help her except with a voucher. The service was extremely poor. They wanted her personal details as well which she was unwilling to provide after their bad service. If someone can prove that they bought something and it broke it should be completely refundable without questions asked. That’s how you keep customers. The lady who helped her is Lucrutia at Dainfern shopping centre.
Helpful (0)
|Replies (0)MW
Marie W
1 reviews | Active since Jan 2020
17 Nov 2025, 11:07
Refund
I would like to lay a complaint on behalf of my mother. She bought a pair of shoes last week with her check card, she wore them once, and then they broke. She is a small in stature lady and so these shoes straps should not have broken this easily. She took the shoes back today for a cash return, but they would only offer her a voucher even though she could prove that she bought the shoes there according to her bank statement and the detail on the box. She didn’t want the voucher, as she does not intend to shop there again. They would not help her except with a voucher. The service was extremely poor. They wanted her personal details as well which she was unwilling to provide after their bad service. If someone can prove that they bought something and it broke it should be completely refundable without questions asked. That’s how you keep customers. The lady who helped her is Lucrutia at Dainfern shopping centre.
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Seipati M
1 reviews | Active since Jan 2020
27 Sept 2025, 14:40
Poor customer services
My order PT01198619 Is being more than 5 working days as they say when you order online. Today it mark 7 days I haven't received my shoes since it say on route for ever. What a disappointment. I wonder where does the shoes goes where it seems it has being on route for more than 7days
Helpful (0)
|Replies (0)SM
Seipati M
1 reviews | Active since Jan 2020
27 Sept 2025, 14:40
Poor customer services
My order PT01198619 Is being more than 5 working days as they say when you order online. Today it mark 7 days I haven't received my shoes since it say on route for ever. What a disappointment. I wonder where does the shoes goes where it seems it has being on route for more than 7days
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Replies (0)hA