Horrible quality timber

I bought branderings for ceiling and it was just rubbish covered with few good ones. The sizes are different, they are not straight and only few could be used out of each bundle. I took pictures and reported to the sales person and i was promised refund. When i followed a refund matter up, i was told that all the damaged timber will have to be collected first. This is despite all the pictures and communication i was having with the sales person. Few months down the line im still waiting for that collection and refund.