Bad customer service

On 18 November 2025 my wife took her Hyundai I10 to Brakpan tyre & auto (POINT S) to change the left front wheel bearing. While they were busy they came out with the cv joint outer and said the threads are stripped we should get a new cv joint. Later he came back and said on the inner cv one bearing is missing but she can drive the car like that. This was obviously not possible as the car was shaking so much because the whole cv ran off centre. This cv was broken by them as the car was not shaking and vibrating before they worked on that. She returned the car and told the owner what the problem was. But the owner denied that her staff made a mistake and the got rude insulting my wife telling her how white people are bad useless because she is lying and just want to rip them off. The owner then demanded more money for labour after my wife went to buy another cv joint.