Still waiting, no response AT ALL

I had a flat tyre on the 11th of March, for which I subsequently made a claim on MiWay via their WhatsApp channel. They then directed me to their service provided - Point-S SA and asked me to select my nearest branch which is Tygervalley. Following that I have now sent numerous emails, tried to contact Mpho (Point S) and Luzuko (Miway) to understand the status but still no response. None of the numbers from Point-S work so there is no other way to contact them. They shared a website but there is no update on that either

Quite frustrating as I've been driving on a spare tyre for more than 2 weeks and it's unsafe. Even worse with the lack of response and no acknowledgment from the Point-SA team