NG
Naomi Ntombenhle Saberah Gumede
Active since Jan 2015
13
Reviews
0
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Reviews
13 reviews2 months ago
What is the purpose of MiWay service staff?
On the evening of 11th March I had a flat tyre and Miway subsequently helped as expected with no issues. Following this, I submitted a claim on the 17th March via the WhatsApp channel (Ashraf); which he acknowledged and on Friday 20th March - the approval was confirmed by Mr Katleho Ngwenya Following this, MiWay had communicated to me that they had appointed Point-S Sa as their service provider and had asked for my confirmation on paying the excess in cash, which I agreed to. After that they had asked for the closest Point-S Sa which I confirmed and I then received an email from Mpho (Point-S Sa) copying Luzuko from Miway. I then responded with an email confirming all details and asked when I could bring my vehicle in but NO response. I tried calling on Saturday multiple times and neither the landline nor the mobiles responded; this was urgent as I had to travel a long distance and it's unsafe to do so with a spare tyre Since then I've been following up with MiWay via their WhatsApp channels and their responses are not inspiring as they claim to have followed up with the service provider, yet there has been no action at all. They then gave me a number which I contacted but no response. In all this, MiWay has NOT been doing any due diligence on their service provider and also not truly following up as requested. Everyday I have been checking up and the response is unsatisfactory from Katleho Ngwenya, Livhu Mpolokeng (Mutele) and of course trying to contact their service provider For how long do they want me to continue driving on a spare wheel? Is my safety of NO concern to MiWay? Why am I paying insurance AND tyre cover on top of that? Also what is the purpose of their service staff if they're not doing the servicing?
1 reply
2 months ago
Still waiting, no response AT ALL
I had a flat tyre on the 11th of March, for which I subsequently made a claim on MiWay via their WhatsApp channel. They then directed me to their service provided - Point-S SA and asked me to select my nearest branch which is Tygervalley. Following that I have now sent numerous emails, tried to contact Mpho (Point S) and Luzuko (Miway) to understand the status but still no response. None of the numbers from Point-S work so there is no other way to contact them. They shared a website but there is no update on that either Quite frustrating as I've been driving on a spare tyre for more than 2 weeks and it's unsafe. Even worse with the lack of response and no acknowledgment from the Point-SA team
0 replies
6 months ago
Makro staff have absconded
I bought appliances from Makro C --- A---P --- E- ---- G ---- A --- T -----E on the 14th November and had instructed the staff to deliver my items on the 28th November, which was yesterday They assured me of that and today, 29th November there is still no delivery. I have been on hold for 2 hours on their phone to their store as well as their customer care number AND also trying to contact them on w/app and no satisfactory response as they have such poor servicing When will my items be delivered? Did the staff forget? Did they take my items for themselves I need these by the weekend and there's no explanation, response or anhy acknowledgement from any of the Makro contact lines
1 reply
6 months ago
MiWay gives no way
I had a burst tyre on Saturday evening of the 15th November in a very unsafe area. Upon entering the app the experience was absolutely ********** as I tried to press the emergency alert button YET the app keeps asking me to validate bank details and debicheck.... this is the worst consumer journey design and doesn't take into account that one may be in dire and life threatening situations. Second to that, eventually I called for the assist as I have tyre cover and the gentleman on the call expressed that he can't help me as it's a weekend and they can only assist me on Monday So what is the point of the emergency assist if it's only during business hours? Also where is the empathy and care as being in South Africa is a dangerous situation all round for a lone female on a Saturday night? I'm also, 3 weeks later still waiting for that call back and there has been NO response at all from MiWay... I'm still in a dangerous situation driving with a spare tyre and MiWay has not bothered to follow up on an EMERGENCY situation. Also how many days is reasonable for what is expectedly an immediate respons from MiWay who never fail to collect their premiums on time
2 replies
8 months ago
Nedbank NEVER delivers - private banking is a joke
I orderd a license disk on 30th September and paid for it including full delivery I have still not received it, when contacting the Nedbank chat team on the app they directed me to a courier with no details and I'm not sure where the issue is... My license disk is long expired and I have no idea if Nedbank even processed this with the courier as I was never contacted I have note received a single call from any courier, nor any update and I've paid a huge sum of money without any delivery I haven't received any assistance from private banking either, no one seems to know what's going on within their own bank
0 replies
15 months ago
Vodacom continuing with *****
I have been applying for a homeloan and to my surprise, when my credit records were being checked I see that there is a record on my records for R 28,163.00 Now, I have been financially active for some time and I know that when there is a "default" then typically it would show history of payment supposing I was a customer. Now there are two red flags: 1. I have NOT been a customer of Vodacom so this was a surprise for me 2. This was just a once off which reflected in August and dissappeared again, so evidently this is a case of ***** as there is no prior history and no other action reflected This is negatively affecting my credit record and I am unable to apply for any financial products. I'd also like Vodacom to immediately remove my name and from the credit bureau and any negative records as this is grossly unfair, *****ulent and ********
2 replies
103 months ago
No one in Huawei knows where my device is
Good Day I took in my Huawei 7" Media Pad Youth for software repairs on 15th December 2017 to the Huawei Repair Centre at Canal Walk in Century City. The lady that handled this was Charmaine (pregnant and with dreadlocks) and she assured me that my tablet will be ready within 2 - 3 working days because "it's something small" in her words, I then paid the R150 for the technicians to have a look at it, she said the additional amount after repairs would be R260 . I then phoned the following week on Wednesday 21st December 2017 but she wasn't there and strangely enough nobody could follow up for me as she's the only person that deals with the repairs. I then went to the repair centre in Canal Walk on the 22nd December , Charmaine was there. She took my check in document and went to the back and my device was not ready. After having ASSURED me the previous week that it'll be ready, she then told me a long story about how there are over 90 devices in for repairs and I reminded her of what she'd said to me that mine was just "something small" and she suddenly remembered, her tone changed and she said that it'll be done within 2 days and that she'll DEFINITELY call me the next week. I haven't received a single phone call with any progress update, I keep calling and nobody knows where Charmaine is nor where my device is. When will I get a response? Can I just get the R150 back and the unrepaired deice so I can take it elsewhere? How long is 2 - 3 working days?
0 replies
103 months ago
No resolution since 29 August 2016
I first wrote on Hello Peter in August 2016 to complain about an illegal debit order that Vodacom was debiting from my account (https://www.hellopeter.com/vodacom/reviews/r699-for-an-unwanted-200-mb-contract- ********** ) , this was responded to by Lesley Abels from vodacom who just wanted to shoosh me but no further action was taken. Fast forward to 2017, they had handed my account over to creditors who were hounding me with emails, SMSes and phone calls (even at work) requesting that I pay an outstanding balance of +- R24,000. This resulted in my credit score being compromised, I wrote to Hello Peter again and there was absolutely NO resolution from Vodacom. I then got a police affidavit which I emailed to their customer service showing the illegal amounts that Vodacom was debiting from my account and still no response. I investigated this by calling their call centre in November / December this year and ONE dedicated consultant by the name of Dineo (REF: ********** ) took interest and we discovered that there was another account that was opened in Menlyln mall by a Vodacom staff member using an ID that's not mine, she sent me the fraudulent contract which was for an iPhone which was taken out in June 2014, obviously Vodacom staff were in on this because EVERYONE knows that when taking out a new contract, one has to FICA and RICA by showing proof of employment as well as proof of banking statements. Now that I had a clear story and a sequence of events, I sent a long email on 05th December detailing the events to their fraud dispute division inquiring as to HOW they allowed this contract to be signed up if the person did NOT have my banking statements, proof of residence - note that I'm a Cape Town residence and I've NEVER set foot in Menyln mall, I'm still waiting for a response from Vodacom. Everytime I call, I get told that my query will be resolved in 7 - 14 working days, from the 05th December there's been a LOT of 7 - 14 working days in between. The one thing that Vodacom did correctly was send me an email response on the 14th December 2017 by Randall which reads "We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. Kindly note that we have withdrawn the account from the DCA(Debt Collectors) and your payment profile update request was sent to the credit bureuas. They have 7 working days to respond. Regards Randall" I then asked the fraud dispute department for feedback on the case (EC-0C79-3J6MYA ********** 225) and no response was received . I then phoned in December and spoke to another colleague of Dineo, by the name of Selloane who escalated this to the billing department for reimbur*****t of the total amount BUT (wait for this) Vodacom only returned R699 which was the monthly contract amount and NOT the total amount which Vodacom is owing to me. Every time I call, I'm told to wait for 7 - 14 working days, no accountability and no response as to HOW Vodacom allowed their staff member to take out a fraudulent contract without proof of income, banking statements nor proof of residence. When will Vodacom reimburse me the total amount that they owe to me? How long does 7 - 14 working days take in Vodacom years? Did they deal with their criminal staff member and criminal billing department?
3 replies
109 months ago
Still Waiting...
<p>I wrote a review about Vodacom on the 1st June 2017 titled "Still getting called by Vodacom" and they committed to call me back in their resposne. However, instead of calling me back I have received some sort of R24,000 + "invoice" via SMS (not email, not post) about my account being taken to creditors. Now you must know that I ended my service contract with Vodacom 2 years ago after my contract was paid up and this was a R269p/m contract. Supposing I had not paid this R269p/m for the past 24 months, HOW is it that Vodacom is assuming that I owe them R24,000? Who runs their billing department? Is it outsourced to criminals?</p> <p> </p> <p>Vodacom, I really need to call me TODAY so that we can discuss and I can email you a police affidavit confirming your criminal activites and we can end this toxic relationship. </p>
1 reply
110 months ago
Still getting called by Vodacom
<p>After my oh-so-sterling review of Vodacom and they charging me for an unwanted contract (https://www.hellopeter.com/vodacom/reviews/r699-for-an-unwanted-200-mb-contract- ********** ), I'm still getting calls from Vodacom asking me about my "missed payments". now please note that I AM NO LONGER THEIR CUSTOMER and I keep referring the call centre staff to their billing department (which from what I've seen on social media and through friends and family, is in shambles ). I now need to apply for credit and I see that Vodacom is a non-payer. I have since got another police affidavit for Vodacom to clear my name on the ITC and still no response from Vodacom. I am BEGGING anyone at Vodacom, Shameel Joosub even (come now, it's Ramadaan at least do one good deed) to take my name off the ITC and again, end my contract and pay back the money which vodacom illegally debited as per my affidavit and my non-existent contract which was NEVER renewed. </p>
2 replies
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