Shocking Service Support

I purchased a Polar Heart Rate Monitor Watch, which worked perfectly for years. The strap was replaced a few times and the cost was minimal. Unfortunately the last replacement strap was not fitted correctly and the watch was waterlogged and damaged after a swim. The manufacturers representative offered a 15% reduction for a new unit and accepted no responsibility for the damage to my watch, which worked perfectly for years! Due to the high cost of these watches, I refused their offer. I feel aggrieved as my watch worked perfectly and the people entrusted with the repairs refuse to accept responsibility, nor make a reasonable offer for a replacement unit!