Poor refund service and feedback!

Since 2024 I have complained that I did not receive my discounts when making online purchases. They reported that that they have escalated the matter each and every time but have never received feedback or corresponding refunds from the company! It’s extremely poor service - it’s not that they are giving you anything for free. I’m supposed to be a diamond status member and the online site is terrible! I won’t be buying polo again and would not advise anyone else to buy polo either!