Polo South Africa
Claimed Business
AI Review Summary
Based on recent customer reviews, Polo South Africa's online store is generating significant customer dissatisfaction. Recurring complaints centre on extreme delivery delays well beyond the advertised 2 to 7 business days, with some customers waiting weeks or months. Incomplete and incorrect orders are frequently reported, including wrong sizes and missing items. The most consistent frustration involves a near-total lack of customer service responsiveness, with unanswered emails, ignored phone calls, and no tracking updates. Refund processing is also described as excessively slow, leaving customers feeling abandoned after payment.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
177 hours 15 minutesAverage Time To Reply
-70 NPSRecommended: Unlikely
Replied to 25% of negative reviews
Typically takes less than 177 hours 15 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
177 hours 15 minutes
NPS Score
-70
Recommended: Unlikely
Replied to 25% of negative reviews
Typically takes less than 177 hours 15 min to reply
Review Distribution
1|28 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Polo South Africa
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCJ
Camaran J
1 reviews | Active since Jan 2020
19 Feb 2026, 10:09
STAY AWAY FROM POLO SOUTH AFRICA
I had the worst customer experience with Polo Ralph Lauren online store. I placed an order on 23 January 2026 and was told delivery would take 3–5 business days. It ended up taking almost two weeks. When the pants finally arrived, I received the wrong size. I ordered an XL, but they sent me a 2XL with an XL price tag attached. I requested a return the same day, and it was approved immediately. It has now been three weeks since the return was accepted, and no one has come to collect the item. I have still not received my refund. I have contacted customer service multiple times, and each time I receive a different explanation. I’m repeatedly told the issue has been escalated to the delivery company and that they will contact me before collection, but nothing ever happens. The lack of accountability, inconsistent communication, and wasted time have been extremely disappointing. Based on my experience, I would strongly advise others to think twice before ordering from their online store.
Helpful (0)
|Replies (0)CJ
Camaran J
1 reviews | Active since Jan 2020
19 Feb 2026, 10:09
STAY AWAY FROM POLO SOUTH AFRICA
I had the worst customer experience with Polo Ralph Lauren online store. I placed an order on 23 January 2026 and was told delivery would take 3–5 business days. It ended up taking almost two weeks. When the pants finally arrived, I received the wrong size. I ordered an XL, but they sent me a 2XL with an XL price tag attached. I requested a return the same day, and it was approved immediately. It has now been three weeks since the return was accepted, and no one has come to collect the item. I have still not received my refund. I have contacted customer service multiple times, and each time I receive a different explanation. I’m repeatedly told the issue has been escalated to the delivery company and that they will contact me before collection, but nothing ever happens. The lack of accountability, inconsistent communication, and wasted time have been extremely disappointing. Based on my experience, I would strongly advise others to think twice before ordering from their online store.
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Replies (0)AJ
Aphi J
1 reviews | Active since Jan 2020
30 Jan 2026, 10:10
Poor customer services
Poor customer services, they don't correspond to mails. Placed an order on the 6th December 2025, they communicated with me on the 18th December informing me about an unavailable item due to overselling. I instantly reponsed to mail in quest for parcel direction, due to seasonal break holidays. Requested was not considered, presume as on the 23rd December 2025 courier called me asking my whereabouts as they will at my place to deliver. Requested courier to reschedule for January 2026, none of that happened. When I'm enquiring about my order via email they are not replying. Done numerous attempts to contact them via telephone, no response still.
Helpful (0)
|Replies (0)AJ
Aphi J
1 reviews | Active since Jan 2020
30 Jan 2026, 10:10
Poor customer services
Poor customer services, they don't correspond to mails. Placed an order on the 6th December 2025, they communicated with me on the 18th December informing me about an unavailable item due to overselling. I instantly reponsed to mail in quest for parcel direction, due to seasonal break holidays. Requested was not considered, presume as on the 23rd December 2025 courier called me asking my whereabouts as they will at my place to deliver. Requested courier to reschedule for January 2026, none of that happened. When I'm enquiring about my order via email they are not replying. Done numerous attempts to contact them via telephone, no response still.
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Replies (0)OM
Oli M
1 reviews | Active since Jan 2020
29 Dec 2025, 09:44
Half My Order Missing, Shocking Customer Support
Would give zero stars if I could. I ordered Two, 3 packs of underwear and only one was delivered. Tried phoning their number, no one picks up the phone… I tried emailing, no one gets back to you. It’s absolutely pathetic how a business could be run so shockingly. Now i’m left in the dark with half my order missing.
Helpful (0)
|Replies (0)OM
Oli M
1 reviews | Active since Jan 2020
29 Dec 2025, 09:44
Half My Order Missing, Shocking Customer Support
Would give zero stars if I could. I ordered Two, 3 packs of underwear and only one was delivered. Tried phoning their number, no one picks up the phone… I tried emailing, no one gets back to you. It’s absolutely pathetic how a business could be run so shockingly. Now i’m left in the dark with half my order missing.
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Replies (0)LD
Lauren D
1 reviews | Active since Jan 2020
29 Dec 2025, 06:18
Pathetic online and customer service
I placed an order, money taken from my account, order number given and now I can’t track anything AND the order cannot be found. When you try contacting their customer service - be it email, phone or social media … absolutely NO ONE gets back to you. Absolutely putrid service from such a “high end” brand. If I could give a 0, I would.
Helpful (0)
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Lauren D
1 reviews | Active since Jan 2020
29 Dec 2025, 06:18
Pathetic online and customer service
I placed an order, money taken from my account, order number given and now I can’t track anything AND the order cannot be found. When you try contacting their customer service - be it email, phone or social media … absolutely NO ONE gets back to you. Absolutely putrid service from such a “high end” brand. If I could give a 0, I would.
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Replies (0)LT
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Amukelani S
1 reviews | Active since Jan 2020
22 Dec 2025, 11:48
Polo South Africa – Payment Taken, No Delivery, No Communication
I placed an online order with Polo South Africa on 11 December 2025. Payment was successfully received and confirmed, with delivery promised within 2–7 working days. Two weeks later, I have received no delivery, no tracking number, and no response to multiple emails or calls. When I log into the Polo website, my account reflects that no order was placed, despite having an official confirmation email with a valid order number. These items were intended as Christmas gifts, and the lack of communication and transparency has caused significant inconvenience. Based on reviews, many customers appear to be experiencing the same issue. Polo continues to accept orders while failing to deliver or communicate. This situation is unacceptable. I am requesting immediate resolution—either prompt delivery with tracking details or a full refund—and will be escalating this matter if it is not resolved urgently.
Helpful (0)
|Replies (0)AS
Amukelani S
1 reviews | Active since Jan 2020
22 Dec 2025, 11:48
Polo South Africa – Payment Taken, No Delivery, No Communication
I placed an online order with Polo South Africa on 11 December 2025. Payment was successfully received and confirmed, with delivery promised within 2–7 working days. Two weeks later, I have received no delivery, no tracking number, and no response to multiple emails or calls. When I log into the Polo website, my account reflects that no order was placed, despite having an official confirmation email with a valid order number. These items were intended as Christmas gifts, and the lack of communication and transparency has caused significant inconvenience. Based on reviews, many customers appear to be experiencing the same issue. Polo continues to accept orders while failing to deliver or communicate. This situation is unacceptable. I am requesting immediate resolution—either prompt delivery with tracking details or a full refund—and will be escalating this matter if it is not resolved urgently.
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Replies (0)A
Ashleigh
1 reviews | Active since Jan 2020
22 Dec 2025, 10:35
Terrible Service with unhelpful staff
Polo South Africa has such pathetic customer service with an order being placed on the 8th December 2025, it was delivered 8 days later. I was issued the wrong item, tried to return the item and was given unnecessary run around for 3 days. The items were never processed as a return to this day and I would really just like my money back at this stage.
Helpful (0)
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Ashleigh
1 reviews | Active since Jan 2020
22 Dec 2025, 10:35
Terrible Service with unhelpful staff
Polo South Africa has such pathetic customer service with an order being placed on the 8th December 2025, it was delivered 8 days later. I was issued the wrong item, tried to return the item and was given unnecessary run around for 3 days. The items were never processed as a return to this day and I would really just like my money back at this stage.
0
Replies (0)LP