STAY AWAY FROM POLO SOUTH AFRICA

I had the worst customer experience with Polo Ralph Lauren online store.

I placed an order on 23 January 2026 and was told delivery would take 3–5 business days. It ended up taking almost two weeks.

When the pants finally arrived, I received the wrong size. I ordered an XL, but they sent me a 2XL with an XL price tag attached. I requested a return the same day, and it was approved immediately.

It has now been three weeks since the return was accepted, and no one has come to collect the item. I have still not received my refund. I have contacted customer service multiple times, and each time I receive a different explanation. I’m repeatedly told the issue has been escalated to the delivery company and that they will contact me before collection, but nothing ever happens.

The lack of accountability, inconsistent communication, and wasted time have been extremely disappointing. Based on my experience, I would strongly advise others to think twice before ordering from their online store.