WHEN THE OWNER AND SALES REP ARE TOO BUSY TO SORT OUT YOUR PROBLEM

When the Owner - Mike - is too busy to contact his staff and sort your problem out after seven weeks of phone calls, you understand why the Sales Rep - Wayne Snowdon - has no after sales abilities .This is a company you never want to deal with them.

On the day we had our blinds installed we phoned the Sales Rep, to complain about a hole between the blinds and the lapa poles, so large I could fit my hand through. The rep finally makes an appointment to come and sort the problem out, but doesn't show or phone. Today he contacts me to rearrange, as I work I was unable to be there and he could not fit me in at any other time. Obviously very frustrated I complain about he not phoning me the previous day. His response is that because I have an attitude he refuses to come out and sort out my problem. I then phone the owner of the company Mike, who tells me he will investigate. When my husband phones the Owner Mike back to find out what the solution is. The owner - Mike - tells my husband that he is too busy to contact Wayne to sort out the problem. When my husband gets upset, he is told he has an attitude.The attitude is frustration !!!

We were referred to this company through friends and we were repeat clients. As a small business you would think that they would care. No they don't !!! 7 Weeks later, no fix to our blinds, no show to appointments, no phone calls to apologize and we shouldn't be upset or frustrated !!!

The bad attitude is you Waye Snowdon and Mike the owner of Poly Outdoor Blinds