Poly-Pools - Reservoir Linings

THIS IS A FOLLOW UP OF MY REVIEW IN fEBRUARY 2020

Attention: Mike, Kristy, Edita (and NSPI Gauteng copied)

POLY GROUP AND ITS SUBSIDIARY COMPANIES

Re: Reservoir Lining – Elsie Jammy

Since my initial complaint of reservoir lining deterioration, tearing and lastly full deterioration needing replacement, it has been 14 months.

I will not go into the details and each step taken to get to satisfaction of the guarantee given. My step to involve NSPI of which Poly-Pools is a member was a last resort due to the fact I was poorly dealt with and in the fact that Mike ended my call and refused further communication. That was in February this year.

After a lot of correspondence and my need to use other medias to gain results, I received a call and a quotation from Poly Pools. Mike wanted to assure me of his best services to come. The pvc lining company was prepared to issue a discount. This was not stipulated on quote. After the promise of an updated quotation to meet my requirements nothing has been forthcoming since the promise 26 June 2020.

Mike and Kristy, it seems your company is never going to meet its responsibilities even through I was prepared to pay for your exorbitant quotation.

I refer below to Kristy’s notification on Thursday July 23 that Edita was going to have a quote with explanation to me by Friday afternoon. May I ask WHICH Friday? 24 July? 31 July? 7 August? Or any Friday after???? SEEMS NO HEAD OF DEPARTMENTS ARE FOLLOWING THROUGH. You have done a good job of ignoring me. Any guarantee is not worth the paper it is written on due to your despicable handling of the consumer.

I rue the day I ever used the services of Poly Pools. I thought you were a reputable company. You are a member of NSPI. Mike was very big deal when he came 5 years ago. I have never been treated so poorly as a consumer from a service provider. And I am using the words sarcastically.

I would highly recommend to NSPI to immediately remove the membership of Poly Group and all its subsidiary companies. That company is an absolutely disgrace to the NSPI. Should that not happen, then the whole logo that is displayed on letterheads is a joke. NSPI members have no qualms in not adhering to protocol of good service.

I will continue my quest in making public the despicable way in which your company has treated me in the hope that no other will be taken for a ride.

Take heed that the smaller consumer is as important as the bigger ones. In fact we keep things ticking in these sad days. I can go on, but let me rather take my energy to make sure no one else is taken by your empty quotations/guarantees

ELSIE JAMMY emjammy@gmail.com +27 82 441 9646

From: Kristy Cilliers

Sent: Thursday, July 23, 2020 7:40 PM

To: 'Elsie Jammy'

Cc: info@polygroup.co.za

Subject: RE: Quote attached - FW: Please forward copy your quote - Elsie Jammy - Poly Aqua Linings

Hi Elsie

Edita will have the new quote with you by Friday afternoon with an explanation to the questions that you have asked.

Kind Regards

Kristy

From: Elsie Jammy <emjammy@gmail.com> Sent: Thursday, 23 July 2020 15:39 To: info@polygroup.co.za; kristy@polygroup.co.za Cc: ns***p@nspi.co.za Subject: Re: Quote attached - FW: Please forward copy your quote - Elsie Jammy - Poly Aqua Linings

Mike

As below, I have received no updated quotation from you. Could you advise whether this forthcoming??? I thought your call to me was to pave a better business relationship going forward. Are you once again shunning this job and responsibility??? Just asking so that it would give me leeway and idea of my way forward. Perhaps Kristy can reply???

Elsie Jammy

082 441 9646