WORST grooming experience

We had the most dreadful grooming experience at Poochy Coo two weeks ago. Neither the groomer nor the owner wants to accept any responsibility. The vet confirmed that the clippers were too hot and left a small burn under our dog’s chin. She then started scratching and it became a horrible bloodied patch that we have been struggling for weeks to heal. The owner does not even want to refund the R600 that she charged for the actual session.