Magnificent service until delivery

Magnificent service until delivery. Product not supplied in accordance to specified dimensions. No direct phone number available and no response to repeated follow-ups made via web recommended methods. Product ordered on 29 Jan (order 5418), delivered on 6 Feb. Dimension of product received 130mm too narrow. Follow- up email sent on 9Feb (with photo's), 13 Feb, 16 Feb email and via website, but no response. Pity that after sales service completely erroded initial purchase experience. Not to be recommended