Bad aftersales service

Unfortunately I have no choice to write a bad review for Pooltopia.

I have made contact with Chris at Pooltopia with regards to a crack that formed at the bottom of my pool after about 6 years of using it.

I contacted Chris on 12-11-2019 and explained the situation. I was asked to take photos and send an email so that Chris can contact the manufacturer Pools For Africa, who issued a 10 years manufactures warranty, to come and repair the pool.

Confirmation was provided a day later from Pooltopia that the manufacturer was advised of the problem

I waited for the manufacturer to contact me, but I heard nothing and phoned them directly on 25-11-2019. I then spoke a gentleman who advise that they are aware of the problem and that they come to my house as soon as possible, They did advise the are very busy due it being season time.

I have advised Pooltopia / Chris again on 09-12-2019 that I'm still waiting for someone to come fix my pool. He advised he will speak to the manufacturer again, but since then Chris has ignored my whatsapp messages and phone calls sighting that load shedding made receiving calls difficult.

I have also tried calling Pool for Africa on 12-12-19 and 17-12-19, but nobody is answering the phone. I guess they closed for the year and that they will not be able to fix my pool, which is now basically empty and having a risk of being pushed out due to pressure.

I keep Pooltopia responsible for this ordeal since I paid them to install the pool. I understand that one can be busy installing new pools, but what about your past clients who paid for your pool?

Think it's only fair to advise other potential clients of the risk of bad after sales service.