Complaint Regarding Funeral Arrangements

I am writing to formally express my deep disappointment regarding the conduct of your staff member, Pratish, during the funeral arrangements for our late brother. During this difficult time of bereavement, we expected compassion, professionalism, and respect for our customs. Unfortunately, Pratish’s attitude and actions caused unnecessary distress to our grieving family.

One of our primary concerns was his dismissive and rude behavior when we requested to bathe the body on the day of the funeral—an important part of our tradition. Instead of being understanding, he made inappropriate comments about the family not being prepared with oil, despite having prevented a full shower, which made it impossible for us to use the oil as required by our rituals. His anger and unprofessional demeanor upon our arrival at the funeral parlor only added to our distress.

Additionally, during the ceremonial breaking of the pot, which is traditionally performed by the son of the deceased and the uncle, Pratish disregarded our customs by rushing the process and walking around the coffin with his shoes on. In Indian tradition, shoes must be removed as a sign of respect, and his actions were highly offensive.

Furthermore, the driving of the he**** and the following vehicle to the venue hall and crematorium was conducted in a reckless manner, as though they were racing. This made it extremely difficult for mourners to keep up, adding unnecessary stress to an already emotional day.

It is also concerning that, to date, Morgan’s passing has not been acknowledged on your funeral home’s Facebook page, as is customary for other funerals you handle. This omission, along with Pratish’s overall handling of the arrangements, has left us feeling disrespected and hurt.

A funeral home is entrusted with ensuring dignity and respect in a family's most vulnerable moments. The experience we had was deeply disappointing, and we request that this matter be addressed promptly. We look forward to your response on how you intend to rectify this situation to ensure that no other grieving family experiences such insensitivity.