Active since Oct 2016
10
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Reviews
10 reviews15 months ago
Complaint Regarding Funeral Arrangements
I am writing to formally express my deep disappointment regarding the conduct of your staff member, Pratish, during the funeral arrangements for our late brother. During this difficult time of bereavement, we expected compassion, professionalism, and respect for our customs. Unfortunately, Pratish’s attitude and actions caused unnecessary distress to our grieving family. One of our primary concerns was his dismissive and rude behavior when we requested to bathe the body on the day of the funeral—an important part of our tradition. Instead of being understanding, he made inappropriate comments about the family not being prepared with oil, despite having prevented a full shower, which made it impossible for us to use the oil as required by our rituals. His anger and unprofessional demeanor upon our arrival at the funeral parlor only added to our distress. Additionally, during the ceremonial breaking of the pot, which is traditionally performed by the son of the deceased and the uncle, Pratish disregarded our customs by rushing the process and walking around the coffin with his shoes on. In Indian tradition, shoes must be removed as a sign of respect, and his actions were highly offensive. Furthermore, the driving of the he**** and the following vehicle to the venue hall and crematorium was conducted in a reckless manner, as though they were racing. This made it extremely difficult for mourners to keep up, adding unnecessary stress to an already emotional day. It is also concerning that, to date, Morgan’s passing has not been acknowledged on your funeral home’s Facebook page, as is customary for other funerals you handle. This omission, along with Pratish’s overall handling of the arrangements, has left us feeling disrespected and hurt. A funeral home is entrusted with ensuring dignity and respect in a family's most vulnerable moments. The experience we had was deeply disappointing, and we request that this matter be addressed promptly. We look forward to your response on how you intend to rectify this situation to ensure that no other grieving family experiences such insensitivity.
0 replies
17 months ago
NO Delivery after almost a month - ONE DEAL A DAY
Good day I have placed an Order on the 29 October. I have still not received my order everyday the WhatsApp online chat say they will come back to me and to date I have not heard anything. They are so irresponsible
0 replies
28 months ago
Aramex - Worst Company to deal with
This is worst company to deal with they lie about the parcel is in Sandton, when you track it, I called the call centre and the parcel is still at OR Tambo. Another thing they are expensive and Buffalo is the best I ordered on the 15 December 23 and received my parcel already. This order with Aramex was orderd on 30 November. It is almost Christmas and I have no gifts now.
0 replies
48 months ago
Rubyn Gertse
Rubyn is one of the most willing and able to assist me with any Queries. Thank you Rubyn for your professional attitude and always on top of any queries.
134 replies
63 months ago
DC Experts Rubyn
She has been helpful, and always return call and act immediately on any queries.
56 replies
64 months ago
Rubyn Gertse
Rubyn Gertse, is one person that I deal with now who is prompt and respond almost immediately. I have been with debt works for over 3 years n never ever got the good response as I get now. Pavasha Govender
0 replies
65 months ago
Rubyn Gertse DC EXPERTS a Shinning Star
I have been with debt works since 2016 n was never given clear precise information. Ever since Rubyn Gertse has taken my case she has been awesome responds immediately. Always in contact with me. She is a shinning star i can see light in the tunnel
56 replies
65 months ago
Rubyn Gertse shinning Star thank you
After so many years was bad communication and after Rubyn Gertse took my account i get immediate attention. She is awesome.
0 replies
88 months ago
A hearty thank -
Dear Abdul Aziz I want you to know how much I appreciate the excellent service you provided. So far, I have received the most help service from Abdul Aziz. He is polite and courteous, compassionate and so warm and understand people’s difficulties. For over two years of dealing with Debt Works, this by far the most helpful person I have come across. He goes an extra mile to help a person. Abul you are certainly an inspiration of humbleness to me and your peers. Your attention to detail, great communication s****s, made experience even better than I expected. I won't hesitate to refer future clients to Debt Works if we can deal with people like you. You can be assured that that I really appreciate you for your help. If I can put in a good word for you with the manager, don't hesitate to ask. I appreciate the calls and your help. I pray for you to go far and thank you again. Your happy customer, Pavasha Govender
105 replies
Review Distribution
5 Star
7 (70%)
4 Star
0 (0%)
3 Star
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1 Star
3 (30%)