Nissan Mayfair

Poor service of Nissan

Hallo Peter When i was planning to purchase a vehicle for the business, i took a few things in consideration, like to purchase the vehicle at a dealership which have a workshop in Onverwacht/Ellisras to ensure that i will have sufficient client satisfaction and if i have a mechanical failure the turn-around time will be shorter. The vehicle have 46,000 km on the odometer and about four weeks ago i started to experience problems with the gearbox and i took it to the dealer in Ellisras for assessment. The dealer confirmed that there was technical problems and that the gearbox have to stripped from the vehicle to be send to Mayfair for warranty claim assessment. The following information is a direct email copy from the lady from Ellisras dealership: "Goeie dag Gerhard Jou voertuig gear box is opgetel deur Time Fright 26/11/2018 Mayfair gear box het ontvangs bevestig 28/11/2018 Mayfair het gestrip en kwoteer waarop ons die ver**** en kwotasie ontvang het 5/12/2018 Hulle moes navraag doen op ‘n part nommer wat die proses vertraag het Op ontavngs van die kwoatsie is die eis onmiddelik na Nissan SA deur gegee Addisionele navraag is deur Waarborg bestuur gedoen oordat daar geen beweging op die eis is nie Tot vandag is daar steeds vir haar geen terugvoering Ons prober om hierdie vir jou so gou moontlik uit te sorteer" It was mentioned to me that it can take up to 2 weeks to get the vehicle fixed, where by i highlighted to them that i need that vehicle operational asap, because it i will lose income in my business if that vehicle is out for along period. My majority clients is at the rural areas, because of their poor quality of water. After today's discussion with the dealer, the lady directed my inquiries to Nissan SA - customer care. With no surprise i am just another REF NR( ********** 9) again. I can't be more adamant about the necessity of this vehicle to the business. Please help me !!!!!!!!!!!!!!!!!