Portivision - Terrible service

Order #1218 Confirmed 21 December

Fulfillment status: Confirmed Confirmed Updated 21 December 2024 We've received your order.

I spoke to someone on the chat function on their website before I placed the order and was advised I would receive my order on 24 December 2024 as they are based in Midrand.

Now no one is responding and have had no feedback.

Is this a ****? At least give us a clue to bend over!