Poor, Poor Service

In August my wife tried to renew her vehicle licence disc through this company, they took her details, charged her and she paid. She was told that she would receive an SMS advising her to collect her licence in around 4 days, she was then informed that there could be some dealys but it would not be longer than a week. She never received any further communication and after returning from holiday she followed up by visiting the shop on the 27th September and was informed that there was an addiitonal charge to be paid, they had known about the additonal charge since the 7th September but had not bothered to contact my wife. She paid the additional amount and was told she will receive an SMS in about 4 days to collect her licence, when my wife asked the person if she had her correct mobile number the person checked and discovered she had no number even though it was originally given to them on the first visit. Wonder how they were ever going to contact her once they had received the licence disc. The shop assistants in this place seem more concered wih what they are doing than attending to clients. Really poor service and a place I will most likely never use again.