GC
Gerard C
Active since Jul 2012
71
Reviews
0
Industries
Reviews
71 reviews4 months ago
Superb Service
I dread having to call any call center, but I had to give credit where it is due, I had to make changes to my insurance policy as I was relocating, and some furniture and items had to held in storage while others moved with us to the new property. I called and dealt with Sabelo Solontsi, what an absolute pleasure, he was professional, friendly and unbelievably helpful, when he told me he would call me back that is what he did, not my usual experience with other call centers, I did not have to talk to 10 different people and tell my story 10 times, I only dealt with him and he was super-efficient. Thank you.,
53 replies
6 months ago
Useless
Standard bank business banking the absolute worst bank I have ever dealt with, *********** to the n'th degree.
53 replies
12 months ago
No Result
One of the contracts I have with MTN is for a mobile phone my mother in law uses, she is 75 years old, in early January 2025 she realized that she was no longer receiving any SMS messages nor could she send, I tried to get this fixed by calling the call centre and after more than an hour I was told it had been escalated and would be corrected in the next 48 hours, nothing was corrected so the following week I went to the local MTN shop and stood around while they reset all the settings etc. and then eventually told me it had been escalated and would be corrected in 48 hours. Well three visits over the next 4 weeks or so all got me the same response and the same result. Her medical aid sends her authorization codes for her cancer treatment by SMS and this is now becoming a serious issue. Everyone is very friendly but no one seems to be able to fix the issue.
0 replies
19 months ago
Pathetic at Best
As an existing client of this institution and now having a requirement to open an account for my trust fund I contacted my private banker, who did not even have the decency to acknowledge my email and only after I followed up with them did they advise that they had kicked it down the road to "business" who would contact me, well a day later and nothing so I decided to call Standard bank and see what I needed to do to open the account. Some thirty minutes later and after being transferred 3 times to different departments only to be told that I needed to be transferred again I decided that Standard Bank obviously do not need the business.
53 replies
42 months ago
Pathetic
I have been trying for 12 months to get the correct accounts sent to the correct email addresses, I have sent 30 emails in this regard and they still cannot get it right. Imbeciles the lot of them. I now get one of my accounts sent to the correct email address but it gets sent 3 times, the rest of the accounts are all sent to the incorrect email adresses. Time to move my accounts to another service provider.
0 replies
42 months ago
Shameful Service
I recently used the online platform from Woolworths to purchase 6 mirrors as everytime I went into the stores in Gauteng they never had more than 3 in stock and I needed 6 to complete the redecorating, went online, ordered six, received 5 got the message that they are out of stock and will refund me for the one mirror, what is the point, zero communication simply short deliver and the client must accept this. Still no refund after the short delivery 4 days later. I for one will most likely never shop on this platform again.
0 replies
43 months ago
Stunningly Incompetent.
Having tried since last week Monday to try and get my September statement, invoice and useage documents for my own phone from MTN and having sent 5 emails, tried by phone twice I am still out of luck, what they did decide to send me is the documents for another MTN account, I see that they no longer repsond to Hellopeter reveiws and they certainly are not interested in any level of customer service. I have 5 accounts with MTN and it has taken me over two years to try and get them to correct the billing information and to send the information to the correct email address, it is a lost cause and so are MTN.
0 replies
43 months ago
Totally Incompetent
When MTN changed their billing system many months back I started receiving my various accounts on the incorrect email address, my personal accounts being sent to my business email address. Just as well the postal service has collapsed because if they posted them to the addresses printed on the documents they would never have got anywhere, please remember that all these details were 100% correct prior to the change of the billing system. I tried to get this corrected last year got as far as getting the postal addresses corrected but nothing else so eventually gave up. I started to try again in July this year and always get the message that this has been corrected and my query is now closed and I still receive my personal accounts on my business email, how hard can this be to change or is it a case of pure incompetence.
0 replies
43 months ago
Poor, Poor Service
In August my wife tried to renew her vehicle licence disc through this company, they took her details, charged her and she paid. She was told that she would receive an SMS advising her to collect her licence in around 4 days, she was then informed that there could be some dealys but it would not be longer than a week. She never received any further communication and after returning from holiday she followed up by visiting the shop on the 27th September and was informed that there was an addiitonal charge to be paid, they had known about the additonal charge since the 7th September but had not bothered to contact my wife. She paid the additional amount and was told she will receive an SMS in about 4 days to collect her licence, when my wife asked the person if she had her correct mobile number the person checked and discovered she had no number even though it was originally given to them on the first visit. Wonder how they were ever going to contact her once they had received the licence disc. The shop assistants in this place seem more concered wih what they are doing than attending to clients. Really poor service and a place I will most likely never use again.
0 replies
47 months ago
Outright Lies to Secure a Sale
I recently wrote a review regards my garden vacuum/blower that needs a new bag and when I visited the store I was told that they do not keep spares for their own brand of vacuum/blower, Leroy Merlin replied that they would resolve the issue, this is how they went about it, I received an email from a peron advising that they would investigate and reply to me, a day later I got a new email stating that the issue was resolved. This is what took place, I got a call from the Boksburg store asking me for the model number of the blower/vacuum, I told them which one I had and they replied that they do not have any spare part for the Sterwins range and that model, they would try other brands/models of blowers/vacuum to see if any of those would fit and call me back. 4 days later and nothing, no call, absolutely nothing. So I purchased this brand and model becuase the in store sales person at the time advised that spare parts are readily available - seems to me that is an outright lie and I now sit with a piece of equipment that is useless and Leroy Merlin seem to think that this is acceptable.
134 replies
Review Distribution
5 Star
1 (1.408450704225352%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
17 (23.943661971830984%)
1 Star
53 (74.64788732394366%)