POSTNET AND ARAMEX NON DELIVERY & BREAKAGES

On 22 March 2025 I paid Postnet at Benmore Gardens Shopping Centre R3150.00 to deliver a small box of goods to someone in Ireland. The owner of Postnet recommended that I allow a member of his staff to pack the box, which I duly did. The box was securely packed in my presence. I was given an undertaking by Postnet that the goods would be delivered in Ireland within 7 to 8 working days, i.e. by 08 April 2025. At no stage was I asked the value of the goods in the box. The box never arrived in Ireland on 08 April 2025. Although I had paid and entered into an Agreement with Postnet, when I tried to follow up with them, I was told to personally track and find out what the problem was with ARAMEX. I was told that Aramex were Postnet's agents. Despite hours and days of wasted time and money on telephone calls and WhatsApp communications, I was unsuccessful in obtaining any information from Aramex. The goods were clearly lost in transit and were only delivered in Ireland a month later on 07 May 2025. However, to my dismay, most of the contents of the box were totally smashed / broken. I reported the breakages in writing and provided proof in the form of photographs to the manager at Postnet on 08 May 2025. I eventually received a deposit into my bank account on 05 August in respect of the value of the damaged goods on 05 August 2025. It is unclear whether this was paid by Postnet or Aramex as the Transaction Details are merely marked "DAMAGED GOODS". However, I am still waiting to be re-imbursed for the R3150 "delivery fee" by Postnet / Aramex for a service which they offered to me but which was not provided timeously or at all. There is no nexus between Aramex and myself so I have claimed from Postnet, who should pay me and, in turn, claim back from Aramex for this amount. I have been more than patient for over 5 months for this matter to be resolved but to no avail. The manager at Postnet advised me in July that they were in "protracted negotiations with Aramex" and that "Indications from Aramex is that they fulfilled their obligations and delivered the parcel albeit with damaged contents". What a joke! Does Aramex think the public are stupid? The goods were entrusted to Aramex for delivery and they had a legal obligation to take reasonable care to ensure the goods were delivered safely and without damage. The photographs supp**** me are clear evidence that there was no duty of care here insofar as this "delivery" was concerned. I personally delivered a written Letter of Demand to Postnet Benmore on 22 July 2025, which was accepted and signed for by their manager, but still await re-payment of the R3150 "delivery fee". Under the circumstances, I have no alternative but to approach the Clerk of the Small Claims Court to institute proceedings for recovery of this amount.

The bottom line is that I will NEVER ENTRUST ANYTHING TO POSTNET OR ARAMEX for delivery in future. This scenario is totally unprofessional and unacceptable, in my humble opinion, and I am furious.