RC
Robyn C
Active since Dec 2023
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
POSTNET AND ARAMEX NON DELIVERY & BREAKAGES
On 22 March 2025 I paid Postnet at Benmore Gardens Shopping Centre R3150.00 to deliver a small box of goods to someone in Ireland. The owner of Postnet recommended that I allow a member of his staff to pack the box, which I duly did. The box was securely packed in my presence. I was given an undertaking by Postnet that the goods would be delivered in Ireland within 7 to 8 working days, i.e. by 08 April 2025. At no stage was I asked the value of the goods in the box. The box never arrived in Ireland on 08 April 2025. Although I had paid and entered into an Agreement with Postnet, when I tried to follow up with them, I was told to personally track and find out what the problem was with ARAMEX. I was told that Aramex were Postnet's agents. Despite hours and days of wasted time and money on telephone calls and WhatsApp communications, I was unsuccessful in obtaining any information from Aramex. The goods were clearly lost in transit and were only delivered in Ireland a month later on 07 May 2025. However, to my dismay, most of the contents of the box were totally smashed / broken. I reported the breakages in writing and provided proof in the form of photographs to the manager at Postnet on 08 May 2025. I eventually received a deposit into my bank account on 05 August in respect of the value of the damaged goods on 05 August 2025. It is unclear whether this was paid by Postnet or Aramex as the Transaction Details are merely marked "DAMAGED GOODS". However, I am still waiting to be re-imbursed for the R3150 "delivery fee" by Postnet / Aramex for a service which they offered to me but which was not provided timeously or at all. There is no nexus between Aramex and myself so I have claimed from Postnet, who should pay me and, in turn, claim back from Aramex for this amount. I have been more than patient for over 5 months for this matter to be resolved but to no avail. The manager at Postnet advised me in July that they were in "protracted negotiations with Aramex" and that "Indications from Aramex is that they fulfilled their obligations and delivered the parcel albeit with damaged contents". What a joke! Does Aramex think the public are stupid? The goods were entrusted to Aramex for delivery and they had a legal obligation to take reasonable care to ensure the goods were delivered safely and without damage. The photographs supp**** me are clear evidence that there was no duty of care here insofar as this "delivery" was concerned. I personally delivered a written Letter of Demand to Postnet Benmore on 22 July 2025, which was accepted and signed for by their manager, but still await re-payment of the R3150 "delivery fee". Under the circumstances, I have no alternative but to approach the Clerk of the Small Claims Court to institute proceedings for recovery of this amount. The bottom line is that I will NEVER ENTRUST ANYTHING TO POSTNET OR ARAMEX for delivery in future. This scenario is totally unprofessional and unacceptable, in my humble opinion, and I am furious.
0 replies
7 months ago
ARAMEX NON-DELIVERY & BREAKAGES
On 22 March 2025 I paid Postnet at Benmore Gardens Shopping Centre R3150.00 to deliver a small box of goods to someone in Ireland. The owner of Postnet recommended that I allow a member of his staff to pack the box, which I duly did. The box was securely packed in my presence. I was given an undertaking by Postnet that the goods would be delivered in Ireland within 7 to 8 working days, i.e. by 08 April 2025. At no stage was I asked the value of the goods in the box. The box never arrived in Ireland on 08 April 2025. Although I had paid and entered into an Agreement with Postnet, when I tried to follow up with them, I was told to personally track and find out what the problem was with ARAMEX. I was told that Aramex were Postnet's agents. Despite hours and days of wasted time and money on telephone calls and WhatsApp communications, I was unsuccessful in obtaining any information from Aramex. The goods were clearly lost in transit and were only delivered in Ireland a month later on 07 May 2025. However, to my dismay, most of the contents of the box were totally smashed / broken. I reported the breakages in writing and provided proof in the form of photographs to the manager at Postnet on 08 May 2025. I eventually received a deposit into my bank account on 05 August in respect of the value of the damaged goods on 05 August 2025. It is unclear whether this was paid by Postnet or Aramex as the Transaction Details are merely marked "DAMAGED GOODS". However, I am still waiting to be re-imbursed for the R3150 "delivery fee" by Postnet / Aramex for a service which they offered to me but which was not provided timeously or at all. There is no nexus between Aramex and myself so I have claimed from Postnet, who should pay me and, in turn, claim back from Aramex for this amount. I have been more than patient for over 5 months for this matter to be resolved but to no avail. The manager at Postnet advised me in July that they were in "protracted negotiations with Aramex" and that "Indications from Aramex is that they fulfilled their obligations and delivered the parcel albeit with damaged contents". What a joke! Does Aramex think the public are stupid? The goods were entrusted to Aramex for delivery and they had a legal obligation to take reasonable care to ensure the goods were delivered safely and without damage. The photographs supp**** me are clear evidence that there was no duty of care here insofar as this "delivery" was concerned. I personally delivered a written Letter of Demand to Postnet Benmore on 22 July 2025, which was accepted and signed for by their manager, but still await re-payment of the R3150 "delivery fee". Under the circumstances, I have no alternative but to approach the Clerk of the Small Claims Court to institute proceedings for recovery of this amount. The bottom line is that I will NEVER ENTRUST ANYTHING TO POSTNET OR ARAMEX for delivery in future. This scenario is totally unprofessional and unacceptable, in my humble opinion, and I am furious.
0 replies
12 months ago
Shocking service from Postnet Benmore
Shocking "service" from Postnet, Benmore Shoppng Centre, Sandton. In fact, I have had NO service from them and paid them a fortune. :( I dropped off a parcel for delivery to Ireland on 22/03/2025. I was told that delivery would take 7 to 8 working days but it has still not been delivered. I have phoned and emailed Postnet so many times but they have failed to give me a reasonable explanation when they do bother to reply to emails or answer the telephone. I have requested that the matter be escalated and referred to the owner of this Postnet Franchise and have emailed him directly but my efforts are in vain as I have not received the courtesy of an acknowledgment or a reply. I will NEVER use their services again nor recommend them to friends or family
0 replies
12 months ago
SHOCKING SERVICE FROM ARAMEX AND POSTNET BENMORE GARDENS. NON-DELIVERY! :(
I dropped off a parcel at Postnet, Benmore Gardens, Johannesburg, for delivery to Ireland on 22/03/2025. I was charged an absolute fortune. They apparently partner with Aramex Courier Services for these type of deliveries. I was told that delivery would take 7 to 8 working days but it has still not been delivered as at 25/04/2025. When I try to track on the Aramex website, it indicates "Shipment on hold". The brokerage customs charges have been paid by me on 11/04. I cannot get any explanation for the delay from Postnet, Benmore Gardens, and I have emailed Aramex but have not received a reply. I've also tried to use the Aramex WhatsApp number, which is totally useless. I will NEVER use Postnet Benmore Gardens or Aramex again. I will also NEVER recommend Postnet, Benmore Gardens, or Aramex to friends or family. Shocking :(. I have used Postnet, Bryanston Shopping Centr, & DHL a few months ago and their service is amazing.
0 replies
18 months ago
FNB FOREX DEPARTMENT DISGRACEFUL!
FNB FOREX DEPARTMENT IS AN ABSOLUTE DISGRACE TO OUR BANKING INDUSTRY. I HAVE BEEN TRYING FOR MONTHS TO GET THEM TO RESOLVE A PROBLEM VIA VARIOUS EMAILS, TELEPHONE CALLS AND EVEN VISITING 2 FNB BRANCHES BUT TO NO AVAIL :(. THEY DO NOT EVEN HAVE THE COURTESY TO ACKNOWLEDGE RECEIPT OR REPLY TO EMAILS. I HAVE BEEN A CLIENT AT FNB FOR MY ENTIRE WORKING LIFE AND HAVE ALWAYS BEEN HAPPY WITH THE SERVICE I HAVE RECEIVED BUT WHAT IS GOING ON NOW IS TOTALLY UNACCEPTABLE AND LEAVES ME NO ALTERNATIVE BUT TO CONSIDER CHANGING BANKS. I EMAILED THEM ON 30 SEPTEMBER ADVISING THEM THAT I WOULD HAVE TO RESORT TO CHANGING BANKS AND TO REPORT THEM TO THE HELLO PLATFORM, BUT HAVE NOT RECEIVED AN ACKNOWLEDGMENT OR A REPLY!
53 replies
21 months ago
MWEB DOES NOT KNOW THE MEANING OF THE WORD CUSTOMER SERVICE. APALLING AND SHOCKING!
I have spent 2 days trying to get hold of MWEB to do a change of ownership. When you phone the numbers given on your Invoice, they take literally take up to half an hour to answer, if you are lucky. I eventually spoke to someone called Luando yesterday, who promised to email a Change of Ownership Form to me whilst we spoke. He then said he was getting an error and would get another department to send the document. I am still waiting :( . I have tried to phone them again to-day and have been holding on for 15 minutes, wasting all of my airtime. I have now been cut off. I will NEVER deal with MWEB again. Their is absolute NO customer service. It is absolutely apalling.
0 replies
21 months ago
OUTSURANCE
Such efficient and courteous service from Lebo at Outsurance. Their Quote was far cheaper than my current premiums for the same cover. I have checked the Quote and compared carefully with my current insurance. My sister referred me to Outsurance and said they were excellent when she did have a claim.
58 replies
22 months ago
Great Service
Great service from Stratum Benefits! Thank you.
53 replies
26 months ago
Vodacom
I have been trying to cancel a contract with Vodacom for many months now and have used this platform to report the matter before as, despite many visits to the Vodacom Chatz Store at Morningside Shopping Centre and hours spent on the phone to the "Vodacom Cancellations Department", the matter is not resolved. The Contract now appears to have been cancelled, although I have not had this in writing from Vodacom. However, there is a problem with their Billing System. I was charged after the cancellation date, credit balances on my January Statement are not carried forward to February, and I can get no details regarding Debits and "Credit Notes" appearing on my Statements, despite email undertakings on 07 January 2024 by Nosipho of the Vodacom "Retentions Team" to revert to me and "call me". The Store in Morningside appear to be helpless to assist me and it appears their only function is to sell devices and contracts to the public. When you phone Vodacom Cancellations Department, you literally hold on for hours whilst staff members are heard shouting at the top of their voices in the background. I am so disappointed with Vodacom. I have been a client for MANY years and they have degenerated into a totally unprofessional operation. I have cancelled one contract and will be cancelling another contract soon.
56 replies
28 months ago
VODACOM ARE TOTALLY *********** AND UNPROFESSIONAL!
I have been a Vodacom client for many years (business and private). However, I will NEVER take out another cell phone contract with them due to their utter incompetence. There is no such thing as customer service and they are totally unprofessional. I have been trying since October to get a premature cancellation figure from Vodacom. On 22/11/2023 I finally received an email containing a Cancellation Quotation from Vodacom. On 27/11/2023 I emailed Proof of Payment of the amount requested reflecting my Vodacom account number as a reference, together with the signed Acceptance of the Quote and a copy of my ID document, to SpecialistOpsEscalations@vodacom.co.za as requested on the Quote. I received the following reply to my email:- "Your message to SpecialistOpsEscalations@vodacom.co.za couldn't be delivered. The group SpecialistOpsEscalations only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list." Since then, I have phoned Vodacom Cancellations Department about 20 times and have personally been to my local Vodacom Shop in the Morningside Shopping Centre on 6 occasions and dealt with 3 different gentlemen, who advised me to send the documents to earlycancellations@vodacom.co.za and earlycancellation@vodacom.co.za, which I have done on a number of occasions, but to date I have not received the courtesy of an acknowledgment nor a reply. On 14 December one of the representatives from Vodacom, Morningside Shopping Centre emailed me saying that he had escalated the matter to the CEO office for further assistance, Reference S5-YFM2V-VQMNK but I have heard nothing further from Vodacom regarding my cancellation. Vodacom are also still putting the debit order through my bank account even though the amount due to them has been settled over a month ago. It was a very unpleasant experience having to deal with Vodacom over the phone as you are hardly able to hear the person you are speaking to due to the number of people talking / shouting at the top of their voices in the background and you are continually placed on hold. On Thursday 28/12 I again phoned 0821958 (the number given on the Vodacom Quotation) and I spoke to someone by the name of Semalo, who could not give me a reference number for the call. This call lasted 48 minutes and Semalo said that he had requested for a manager to call me, which was supposed to happen at about 16h00 on Thursday 28/12, but I am still waiting. On 30/12/2023 I called AGAIN at the Vodacom Shop at Morningside Shopping Centre but was advised that they could not assist me as Vodacom Cancellations Department was not answering their emails either. I am so mad but I am just bashing my head against a brick wall and have no idea where I can go for help from here.
258 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)