A
Amarex
Unclaimed Business
A
Amarex
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.7|7 Reviews
Jun '25 - May '26
5(14.3%)
4(0%)
3(0%)
2(14.3%)
1(71.4%)
5(14.3%)
4(0%)
3(0%)
2(14.3%)
1(71.4%)
Frequently Asked Questions About Amarex
Amarex has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Amarex across 60 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKR
MR
Michael R
1 reviews | Active since Jan 2020
19 Jan 2026, 12:54
Great Same Day Solution for a Small Problem
Aramex Cape Town division has once again exceeded my expectations, and I am very grateful and pleased with this exceptional performance. A package was out for delivery this morning and for some reason had an incorrect contact number on it. I checked the tracking and saw they had attempted delivery but I didn't have any missed calls. I phoned Aramex Cape Town and spoke to a consultant and provided my correct contact number, and said they can try again tomorrow - not even 2 hours later they contact me and delivered. Wow, same day solution, I am very impressed and grateful! Thank you again!
Helpful (0)
|Replies (0)MR
Michael R
1 reviews | Active since Jan 2020
19 Jan 2026, 12:54
Great Same Day Solution for a Small Problem
Aramex Cape Town division has once again exceeded my expectations, and I am very grateful and pleased with this exceptional performance. A package was out for delivery this morning and for some reason had an incorrect contact number on it. I checked the tracking and saw they had attempted delivery but I didn't have any missed calls. I phoned Aramex Cape Town and spoke to a consultant and provided my correct contact number, and said they can try again tomorrow - not even 2 hours later they contact me and delivered. Wow, same day solution, I am very impressed and grateful! Thank you again!
0
Replies (0)TD
Tsholofelo D
1 reviews | Active since Jan 2020
30 Dec 2025, 11:01
Nonsense delivery company
Inconsiderate delivery company that took2 weeks to deliver not forgetting the poor customer service
Helpful (0)
|Replies (0)TD
Tsholofelo D
1 reviews | Active since Jan 2020
30 Dec 2025, 11:01
Nonsense delivery company
Inconsiderate delivery company that took2 weeks to deliver not forgetting the poor customer service
0
Replies (0)MM
Mulanga M
1 reviews | Active since Jan 2020
1 Dec 2025, 10:23
Package Missing PPA53462361451
I contacted your call centre regarding my undelivered parcel and spoke to a representative named Robyn. The interaction was extremely unprofessional. Robyn refused to provide a last name, stating that she is “the only Robyn in the company” and therefore I “don’t need to know it.” When I requested the complaints email or any escalation contact, she told me that no complaints mechanism exists at the company, which is highly ********* and unacceptable for a service provider. Robyn also claimed that my package is “at the depot,” yet she was unable to give me the depot’s address. She repeatedly told me that the package was “leaking” and kept asking whether I “still want it,” implying that the package may have been opened, damaged, or tampered with. This interaction left me with no answers, no transparency, and even more concern about the condition and whereabouts of my package. PPA53462361451
Helpful (0)
|Replies (0)MM
Mulanga M
1 reviews | Active since Jan 2020
1 Dec 2025, 10:23
Package Missing PPA53462361451
I contacted your call centre regarding my undelivered parcel and spoke to a representative named Robyn. The interaction was extremely unprofessional. Robyn refused to provide a last name, stating that she is “the only Robyn in the company” and therefore I “don’t need to know it.” When I requested the complaints email or any escalation contact, she told me that no complaints mechanism exists at the company, which is highly ********* and unacceptable for a service provider. Robyn also claimed that my package is “at the depot,” yet she was unable to give me the depot’s address. She repeatedly told me that the package was “leaking” and kept asking whether I “still want it,” implying that the package may have been opened, damaged, or tampered with. This interaction left me with no answers, no transparency, and even more concern about the condition and whereabouts of my package. PPA53462361451
0
Replies (0)RC
Robyn C
1 reviews | Active since Jan 2020
6 Sept 2025, 15:44
ARAMEX NON-DELIVERY & BREAKAGES
On 22 March 2025 I paid Postnet at Benmore Gardens Shopping Centre R3150.00 to deliver a small box of goods to someone in Ireland. The owner of Postnet recommended that I allow a member of his staff to pack the box, which I duly did. The box was securely packed in my presence. I was given an undertaking by Postnet that the goods would be delivered in Ireland within 7 to 8 working days, i.e. by 08 April 2025. At no stage was I asked the value of the goods in the box. The box never arrived in Ireland on 08 April 2025. Although I had paid and entered into an Agreement with Postnet, when I tried to follow up with them, I was told to personally track and find out what the problem was with ARAMEX. I was told that Aramex were Postnet's agents. Despite hours and days of wasted time and money on telephone calls and WhatsApp communications, I was unsuccessful in obtaining any information from Aramex. The goods were clearly lost in transit and were only delivered in Ireland a month later on 07 May 2025. However, to my dismay, most of the contents of the box were totally smashed / broken. I reported the breakages in writing and provided proof in the form of photographs to the manager at Postnet on 08 May 2025. I eventually received a deposit into my bank account on 05 August in respect of the value of the damaged goods on 05 August 2025. It is unclear whether this was paid by Postnet or Aramex as the Transaction Details are merely marked "DAMAGED GOODS". However, I am still waiting to be re-imbursed for the R3150 "delivery fee" by Postnet / Aramex for a service which they offered to me but which was not provided timeously or at all. There is no nexus between Aramex and myself so I have claimed from Postnet, who should pay me and, in turn, claim back from Aramex for this amount. I have been more than patient for over 5 months for this matter to be resolved but to no avail. The manager at Postnet advised me in July that they were in "protracted negotiations with Aramex" and that "Indications from Aramex is that they fulfilled their obligations and delivered the parcel albeit with damaged contents". What a joke! Does Aramex think the public are stupid? The goods were entrusted to Aramex for delivery and they had a legal obligation to take reasonable care to ensure the goods were delivered safely and without damage. The photographs supp**** me are clear evidence that there was no duty of care here insofar as this "delivery" was concerned. I personally delivered a written Letter of Demand to Postnet Benmore on 22 July 2025, which was accepted and signed for by their manager, but still await re-payment of the R3150 "delivery fee". Under the circumstances, I have no alternative but to approach the Clerk of the Small Claims Court to institute proceedings for recovery of this amount. The bottom line is that I will NEVER ENTRUST ANYTHING TO POSTNET OR ARAMEX for delivery in future. This scenario is totally unprofessional and unacceptable, in my humble opinion, and I am furious.
Helpful (0)
|Replies (0)RC
Robyn C
1 reviews | Active since Jan 2020
6 Sept 2025, 15:44
ARAMEX NON-DELIVERY & BREAKAGES
On 22 March 2025 I paid Postnet at Benmore Gardens Shopping Centre R3150.00 to deliver a small box of goods to someone in Ireland. The owner of Postnet recommended that I allow a member of his staff to pack the box, which I duly did. The box was securely packed in my presence. I was given an undertaking by Postnet that the goods would be delivered in Ireland within 7 to 8 working days, i.e. by 08 April 2025. At no stage was I asked the value of the goods in the box. The box never arrived in Ireland on 08 April 2025. Although I had paid and entered into an Agreement with Postnet, when I tried to follow up with them, I was told to personally track and find out what the problem was with ARAMEX. I was told that Aramex were Postnet's agents. Despite hours and days of wasted time and money on telephone calls and WhatsApp communications, I was unsuccessful in obtaining any information from Aramex. The goods were clearly lost in transit and were only delivered in Ireland a month later on 07 May 2025. However, to my dismay, most of the contents of the box were totally smashed / broken. I reported the breakages in writing and provided proof in the form of photographs to the manager at Postnet on 08 May 2025. I eventually received a deposit into my bank account on 05 August in respect of the value of the damaged goods on 05 August 2025. It is unclear whether this was paid by Postnet or Aramex as the Transaction Details are merely marked "DAMAGED GOODS". However, I am still waiting to be re-imbursed for the R3150 "delivery fee" by Postnet / Aramex for a service which they offered to me but which was not provided timeously or at all. There is no nexus between Aramex and myself so I have claimed from Postnet, who should pay me and, in turn, claim back from Aramex for this amount. I have been more than patient for over 5 months for this matter to be resolved but to no avail. The manager at Postnet advised me in July that they were in "protracted negotiations with Aramex" and that "Indications from Aramex is that they fulfilled their obligations and delivered the parcel albeit with damaged contents". What a joke! Does Aramex think the public are stupid? The goods were entrusted to Aramex for delivery and they had a legal obligation to take reasonable care to ensure the goods were delivered safely and without damage. The photographs supp**** me are clear evidence that there was no duty of care here insofar as this "delivery" was concerned. I personally delivered a written Letter of Demand to Postnet Benmore on 22 July 2025, which was accepted and signed for by their manager, but still await re-payment of the R3150 "delivery fee". Under the circumstances, I have no alternative but to approach the Clerk of the Small Claims Court to institute proceedings for recovery of this amount. The bottom line is that I will NEVER ENTRUST ANYTHING TO POSTNET OR ARAMEX for delivery in future. This scenario is totally unprofessional and unacceptable, in my humble opinion, and I am furious.
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Replies (0)PM
Phindile M
1 reviews | Active since Jan 2020
18 Jul 2025, 10:20
Order not received
They have worse service I've been wait for my order forever and they don't communicate with there clients
Helpful (0)
|Replies (0)PM
Phindile M
1 reviews | Active since Jan 2020
18 Jul 2025, 10:20
Order not received
They have worse service I've been wait for my order forever and they don't communicate with there clients
0
Replies (0)NT
Nompumelelo T
1 reviews | Active since Jan 2020
11 Jul 2025, 09:31
Amarex in cahoots with Postnet Mall of the South stole my items!!!
I couriered an iPhone 13 and a blanket on Friday 4 July 2025 and between Amarex and Postnet none can confirm what happened to my items as it is full seven days today no one can trace my parcel!! I am livid, ********ity and theft has been normalised that this matter is not being taken with urgency it deserves!!! I’m yet to see an update from Chantelle Coetzee, CRM Executive since Wednesday. I want my items back and compensation for this loss and unnecessary stress I am being caused.
Helpful (0)
|Replies (0)NT
Nompumelelo T
1 reviews | Active since Jan 2020
11 Jul 2025, 09:31
Amarex in cahoots with Postnet Mall of the South stole my items!!!
I couriered an iPhone 13 and a blanket on Friday 4 July 2025 and between Amarex and Postnet none can confirm what happened to my items as it is full seven days today no one can trace my parcel!! I am livid, ********ity and theft has been normalised that this matter is not being taken with urgency it deserves!!! I’m yet to see an update from Chantelle Coetzee, CRM Executive since Wednesday. I want my items back and compensation for this loss and unnecessary stress I am being caused.
0
Replies (0)rR
raenil R
1 reviews | Active since Jan 2020
26 Feb 2025, 19:32
Poor customer service
I have sent through a parcel using the amarex service on the 11th of Feb. After numerous calls, emails and being told my parcel was collected and it is just not reflecting on their system, they report that my parcel is still at the drop off point on the 24 of feb. I then requested a refund as my parcel was not even collected, I was then asked to re use my sleeve for another parcel which i refuse to do as the service i paid for could not be complete. This puts my small business at stake of a bad reputation and poor customer service. I am still awaiting for someone to contact me with regards to my refund
Helpful (0)
|Replies (0)rR
raenil R
1 reviews | Active since Jan 2020
26 Feb 2025, 19:32
Poor customer service
I have sent through a parcel using the amarex service on the 11th of Feb. After numerous calls, emails and being told my parcel was collected and it is just not reflecting on their system, they report that my parcel is still at the drop off point on the 24 of feb. I then requested a refund as my parcel was not even collected, I was then asked to re use my sleeve for another parcel which i refuse to do as the service i paid for could not be complete. This puts my small business at stake of a bad reputation and poor customer service. I am still awaiting for someone to contact me with regards to my refund
0
Replies (0)