Grossly *********** employee

I visited a PostNet branch on 18 January 2026 to have an image printed on A2 paper in portrait orientation. The central detail of the image needed to be printed full-length vertically, and I was not concerned about any cropping at the sides. The employee printed the image in landscape orientation without offering a print preview or asking for confirmation. This resulted in what was essentially an A4 print on A2 paper — completely useless for my purpose. He had proceeded without proper consultation and I was charged for the incorrect printout.

When I requested that the print wasnt correct and needed to be reprinted in portrait, the staff member insisted the image could not be rotated. He repeatedly fiddled around on printer settings, kept selecting 'fit to page' / 'shrink to fit' and claimed that images cannot be rotated and that the printer does not support portrait mode for A2. This is clearly incorrect, any printer and especially a large format printer can handle both portrait and landscape orientations, and basic print software allows image rotation. Despite explaining the requirement clearly, he appeared unfami**** with basic printer settings and image handling. This was very disappointing and frustrating. This experience reflects poor staff training/competence in handling simple image printing requests, lack of a preview step (which is standard practice), and unwillingness to correct the error. I should not have been charged for a print that did not meet my requirements and was printed without verification. I should be refunded in full or have my A2 print done correctly.