Unhelpful Postnet Chatsworth KZN

I went to Postnet Chtsworth on 19/03/2025 at 10H50, to send a letter to a client- found the assistants outside- sunbathing, no problem with that,- also smoking **** - not too socially acceptable. Go inside to ask, was treated as a nuisance to their leisure. Then was asked who am I sending the letter to, after charging me R180, just to sent 2 pages... but ok,, Company rules... then, she could not even spell, another lady had to spell for her, then she asks Company name, without clarifying whether I'm sending to a company or a person. I thought she's asking my company name- I gave her the name- she puts the receiver's phone number and lists my company as the receiver...... very unfriendly, arrogant, illiterate, unprofessional and unhelpful.