SHOCKING SERVICE

I am not one that usually complains but the service from the staff there leaves much to be desired . Was waiting for a parcel delivery and tracked it on the website as delivered to the Princess Crossing Branch . Phoned the branch to enquire and was told sorry too busy will call you back . Next day after still not receiving the COME COLLECT SMS or even a return call I went into the store and stood for more than 30 minutes while incompetent staff dragged their feet . No urgency to assist or help customers . Got this I AM DOING YOU A FAVOUR ATTITUDE . When I confronted the staff members all I got was excuses no apology for not calling back or why the SMS had not been sent out . No wonder this country is going to the dogs when people don't take accountability for their own actions. They forget the customer actually pays their salaries , and short staffed is not an excuse .