RM
ROBIN M
Active since Jan 2016
6
Reviews
0
Industries
Reviews
6 reviews40 months ago
Shocking Customer Service
What is this country coming to ? With the current economic crisis not only in South Africa but the entire world , the second biggest financial investment an individual makes in his life is the purchase of a motor vehicle . I at the age of 4 and I am now 52 vowed that one day I would drive a Mercedes Benz . Today after 2 trips to Constantia Kloof branch I am disgusted and shocked by the service offered by Mercedes Benz SA . My 21 year old Mercedes C230 Coupe is in desperate need of parts to get her back on the road , so I can earn a living . I was told that I could not be given stock availability current stock levels or a delivery date , on a few pipes and seals / gaskets that I require . I returned home empty handed and after a phone call to speak to the Dealer Principle and Parts Manager I was assured by the switch board lady someone would return my call . Well it is after 1 am Wednesday morning and I am still waiting . Wishful thinking on my part I guess . Shame on you Mercedes Benz SA shame on your name , reputation and customer service . After more than 21 years or loyalty , trust and faith in your Brand reputation , by choice over all other Manufacturers and my second Mercedes Benz I might add , your customer service has shocked me to the core .
0 replies
40 months ago
SHOCKING SERVICE
I am not one that usually complains but the service from the staff there leaves much to be desired . Was waiting for a parcel delivery and tracked it on the website as delivered to the Princess Crossing Branch . Phoned the branch to enquire and was told sorry too busy will call you back . Next day after still not receiving the COME COLLECT SMS or even a return call I went into the store and stood for more than 30 minutes while incompetent staff dragged their feet . No urgency to assist or help customers . Got this I AM DOING YOU A FAVOUR ATTITUDE . When I confronted the staff members all I got was excuses no apology for not calling back or why the SMS had not been sent out . No wonder this country is going to the dogs when people don't take accountability for their own actions. They forget the customer actually pays their salaries , and short staffed is not an excuse .
0 replies
49 months ago
BAD PRODUCT AND QUALITY CONTROL
FRANKE sinks in Switserland sent them and email regarding seal parts failure on a basis . Complaint was returned to Durban Head office and just got need photos of the plug / strainer and receipt . Who in their right mind keeps a receipt for plug strainer. Needless to say after many emails i eventually got no apology r any further emails . I will continue to return the seals as long as I live and get relacements fre . Definitley not a customer driven company . They had no intention of doing anything about the problem .
0 replies
49 months ago
SHOCK BELOW PAR SERVICE DEFINETLY NOT CUSTOMER DRIVEN
RAM couriers were the courier who was tasked with the delivery of my Vodacom router . After a week plus of wrong addresses and empty promises and a total failure to read instructions on the delivery document that almost cost me my job they are just as much to blame for the loss of a customer to Vodacom as were Vodacom themselves , I work for a company with a very strict cell phone policy during working hours . Answer your phone and its an immediate written warning . First and definitely the last time I will have any dealings with RAM Couriers . Basically it boils down to poor training lack of respect and the ability to read instructions clearly printed on the contract . Think twice before you ask them to deliver your stuff
53 replies
49 months ago
UNACCEPTABLE CUSTOMER TREATMENT AND FALSE PROMISES
Signed a new cell phone contract and a new fibre contract . Been a loyal customer for more than 15 years and two weeks of pure hell and incompetence just trying to get a delivery to my house . Have today cancelled the 2 new contracts and my current existing cell contract . Do not recommend Vodacom for anything . Can never get hold of the store at Clearwater mall no direct number and the refuse to answer their phones .Shocking treatment of customers . This is Africa is not a valid excuse for incompetence and laziness for not doing their jobs . Staff try to protect their managers by using the excuse she is in a meeting ,so they don't have to face customers . Give me 3 days to rectify the matter was the best I got . Will definitely be taking my business else were .
127 replies
125 months ago
BAD SERVICE AND ATTITYUDE
ON NUMEROUS OCCASIONS I HAVE TRIED TO CALL THE CLEARWATER BRANCH OF CNA AND THEIR STAFF NEVER ANSWER THE PHONE AND WHEN YOU ASK TO SPEAK TO A MANAGER THEY SAY HE IS BUSY ON THE PHONE , AND WHEN HE COMES OUT OF THE OFFICE AND YOU QUERY WHY THE PHONE IS NOT ANSWERED HIS REPLY IS THE PHONES ARE BROKEN BUT HE HAS JUST BEEN ON IT FOR 20 MINUTES WHILE I STOOD THERE WAITING . YOUR STAFF FORGET ITS CUSTOMERS LIKE ME WHO CONTRIBUTE TO THEIR SALARIES AND HOW STUPID DO THEY THINK I AM TELLING ME THE PHONE IS BROKEN MEANWHILE THEY HAVE BEEN SITTING ON IT FOR PERSONAL CALLS . SHOCKING ATTITUDE AND I WILL BE MOVING MY STANDING MAGAZINE ORDER TO ANOTHER CNA BRANCH. I AM SICK TO DEATH OF SUB STANDARD SERVICE AND BAD ATTITUDE FROM ILL TRAINED STAFF
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)