********* business conduct

I am following up publicly as my previous complaint regarding the service I received at PostNet Paddocks had not been addressed or attended to for over 2 weeks.

On the 18th of February I was asked by PostNet South Africa to send a DM so the matter could be looked into. I did so immediately and was told someone would reach out to me. Unfortunately, since then there has been no feedback at all, the silence is quite frankly deafening.

The issue itself is serious. The manager at the branch, Jo-Anne, suggested that I pay for insurance on a high-value parcel but also stated that if the insurer did not accept it, the parcel could still be sent without insurance, and that no refund would be provided if anything happened to it.

This places a customer in the position of paying for a service that may or may not actually be honoured, while also being told there would be no recourse if the parcel is lost or damaged. That is extremely concerning and, in my view, an ********* way to conduct business.

To make matters worse, I was then told that I am not welcome in the store, which is shocking considering I was simply trying to ensure my parcel was properly insured and handled responsibly.

I would appreciate a formal response from PostNet South Africa clarifying whether this is in line with your company policies and how this matter will be addressed.