Complaint: Damaged document and poor customer service- PostNet Derdepark

On 07 May 2026, I visited PostNet Derdepark to have an important certificate laminated. I was assisted by a female staff member, while two other employees (one female and one male) were also present in the branch.

The staff member proceeded with laminating my certificate; however, when the process was completed, the document was returned in a damaged condition. The laminated certificate showed clear defects, including visible lines, shrinkage, and distortion in the plastic, which significantly affected the quality and integrity of the document.

I immediately raised the issue with the staff member, who consulted with her colleagues. Unfortunately, the response I received was dismissive and unhelpful. I was told that there was nothing that could be done and that the document was left “at my own risk.” No effort was made to resolve the issue, no apology was offered, and there was no attempt to take responsibility for the damage caused.

As a customer, I found this experience extremely disappointing. The handling of the matter lacked professionalism, accountability, and basic customer service standards. I was left with the impression that my concern was not taken seriously, which made the overall experience very unsatisfactory.

I am requesting that PostNet takes responsibility for the damage caused to my certificate and provides an appropriate remedy, such as re-laminating the document correctly or offering suitable compensation for the damage incurred.

I trust this matter will be escalated and addressed urgently, and that appropriate corrective action will be taken to improve service standards at this branch.