Postnet Sunninghill Chill Lane - Pathetic Service

Pathetic experience at Postnet Chilli Lane Sunninghill. Arrogant and unapologetic Brian Whitehead. I have never been so embarrassed before. I was quoted a fee and told that I can put additional items in the box, we then went and purchased additional items to fit in the box, which is destined for Amsterdam. The lady told us that there's more space and it is lighter than required so we can fit more items so we can go to pick n pay and buy more instead of wasting the space and weight that we are paying for. Package was 'SA' care package for family that now lives in Amsterdam. We then return and are told they gave us the wrong price and everything will not fit in the box they had told us to use at the price they gave us. Brian was absolutely arrogant and unapologetic even though it was there mistake. He refused and made false excuses, stating that the store was busy so that's how Asne made a mistake, at the time when she had given use the price for the box, there was not a single other customer in the store and Brian says "oh well the store is always busy" after falsely stating she was rushing to sort us out to attend to the next customer. He did not want to take responsibility for quoting incorrectly. He then went on to say that a verbal quote means nothing and I do not know what I am talking about. We have papers where they had calculated the box size and weight and then proceeded to give us the price as proof should this be need. I spoke to head office and the regional manager and they can't seem to get sense into this arrogant business partner and have him resolve this issue with the price he had given. After speaking to the regional manager, I had to share the details of the box size with him and found that on the piece of paper with the box size was the amount we were quoted. The business partner has outright refused to even meet us halfway.

Just to add... The price of the courier was never a problem and was irrelevant, the principle was that the business needed to abide by the cost they had quoted us. In this situation, quoting us more and reducing it thereafter would have been perfectly fine. As I'm saying, the cost was entirely irrelevant as it was going to be paid for in any event, irrespective of the price.

To anyone wanting to use the services of Postnet, I strongly suggest against using Postnet Chilli Lane and Brian Whitehead's service.