GM
Girisha M
Active since Feb 2013
8
Reviews
0
Industries
Reviews
8 reviews22 months ago
Terrible customer service
I recently did a purchase of a Multiply voucher, which I realised I could only use in-store. I then went to a store and asked them what is the best way for me to use the voucher online and they advised that I could use a gift card. I then transferred the voucher to a gift card and to my surprise a Makro branded Gift Card cannot be used online. I called the call center to see how we can go about resolving this issue, the first person I spoke (Goodwin) to was rude and advised me that I must go in store and do the purchase, when I asked about ordering an item that is online only he said I must use my cash to buy those items. I then asked to speak to the supervisor or manager, I was transferred to a Tristan Kelly who introduced himself as Customer Services Manager, he advised that he will speak to my preferred store and get them to assist with a refund. He further advised he would call me back with feedback on the same day (26 June 2024), to date no call from Tristan. I went to the store this weekend they advised that no one from Head Office called them so they are not sure how to proceed. This is really pathetic customer service and a shame that one can not use a branded gift card to do a purchase online. Makro really needs to up their game
53 replies
50 months ago
Scammers at the best!! DO NOT fall victim to these frauds!
This company and their owners are a fraud. They mis-sell and misguide people into believing that they are linked to the white, yellow and open pages. They make you sign a contract and then even after you send a cancellation they still HARASS you. We have been harassed by many of their staff. A quick check on the owners and seems like they are modern day scammers and a previous company of there's has been shut down! We are seriously fed up with these people and many others seem to be also
0 replies
60 months ago
Postnet Sunninghill Chill Lane - Pathetic Service
Pathetic experience at Postnet Chilli Lane Sunninghill. Arrogant and unapologetic Brian Whitehead. I have never been so embarrassed before. I was quoted a fee and told that I can put additional items in the box, we then went and purchased additional items to fit in the box, which is destined for Amsterdam. The lady told us that there's more space and it is lighter than required so we can fit more items so we can go to pick n pay and buy more instead of wasting the space and weight that we are paying for. Package was 'SA' care package for family that now lives in Amsterdam. We then return and are told they gave us the wrong price and everything will not fit in the box they had told us to use at the price they gave us. Brian was absolutely arrogant and unapologetic even though it was there mistake. He refused and made false excuses, stating that the store was busy so that's how Asne made a mistake, at the time when she had given use the price for the box, there was not a single other customer in the store and Brian says "oh well the store is always busy" after falsely stating she was rushing to sort us out to attend to the next customer. He did not want to take responsibility for quoting incorrectly. He then went on to say that a verbal quote means nothing and I do not know what I am talking about. We have papers where they had calculated the box size and weight and then proceeded to give us the price as proof should this be need. I spoke to head office and the regional manager and they can't seem to get sense into this arrogant business partner and have him resolve this issue with the price he had given. After speaking to the regional manager, I had to share the details of the box size with him and found that on the piece of paper with the box size was the amount we were quoted. The business partner has outright refused to even meet us halfway. Just to add... The price of the courier was never a problem and was irrelevant, the principle was that the business needed to abide by the cost they had quoted us. In this situation, quoting us more and reducing it thereafter would have been perfectly fine. As I'm saying, the cost was entirely irrelevant as it was going to be paid for in any event, irrespective of the price. To anyone wanting to use the services of Postnet, I strongly suggest against using Postnet Chilli Lane and Brian Whitehead's service.
0 replies
71 months ago
More than a month later and no resolution! Pathetic
Still waiting for someone from Makro to contact me. It's been over a month since I got my order and multiple failed contacts to the customer care centre and a hello Peter review and still no resolution. I am beginning to wonder what is going on with Makros service.
105 replies
72 months ago
No feedback nearly 3 weeks later.
I placed an order on 17 April 2020 and received the order on 28 April 2020. Upon receiving my order and going through what was sent to me, I noticed that the one item which was delivered to me was incorrect, I bought a 600ml and a 400ml was delivered and the other issue I noticed also that two bundles that I bought from the More4less specials was charged at the full price. I called the contact centre and the first call (spoke to Nthabiseng) as I was talking the call cut then I called the second time (spoke to Kosi) and went through the items and at the end of the call she advised that I would be refunded for the More4less items and the item that was incorrectly sent someone would call me and they will come and swap out the item. I called again on 16 April to do a follow up as I was not contacted. The first call I spoke to Annalisa and I was asked for my order number which I started reading the numbers out and was rudely asked MAK? I was on a call with the Makro call center so I am certain it would be MAK, as I confirmed yes MAK, my call was cut! The second call was with Precious, I had gone through and provided her with my order number (and yes I did not include the MAK and it was accepted by Precious) however, again the call was cut. I gathered because I had provided Precious with my order number and the profile would have popped up she would at least return the call. To date I wait for this call and for a resolution on the incorrect item that was delivered to me. I am tired of contacting the call centre and nothing happens.
210 replies
83 months ago
Absolutely shocking service by Audi South Africa and Lindsay Saker Audi Sandton.
Absolutely shocking service by Audi South Africa and Lindsay Saker Audi Sandton. Empty promises, false statements & to top it all off no resolution. Further, to be told that the dealership is independently owned entity and Audi SA has no bearings over them. I have not had my car from Feb 2019 as Lindsay Saker Audi Sandton decided to thumb suck what is wrong with my car, charge me over R16000 and then tell me that it didn't fix the issue and they going to finally charge me R33000 over and above to fix the car. Over and above all this, the courtesy car that they gave to use, was picked up after they threatened to open a case of theft against us. Shaun Rampersad (Tyre Specialist at Lindsay Saker Audi Sandton) sent me an SMS stating that he needs to come and swap out the loan wheel as the tyre had a slow leak, which he changed 2 weeks prior to the loan wheel being installed, and if he did not then he was going to get a warning. He arrived with Michael Martine and explained that the repaired wheel was at the dealership and he will take the car and bring it back. My husband declined this and advised them to fetch the repaired wheel and change it at our premises instead. This is when Michael Martine (Customer Liason at Lindsay Saker Audi Sandton) intercepted and advised that they are taking the car whether he agrees to it or not. My husband declined again and this was when he threatened to go to the police station and open a case of theft. With that title, Customer Liason, you would not expect him to threaten or harass a customer, but he did just that. The courtesy car was handed over to us and we signed for the car to use until the repairs were finalised. Yogesh Bhaktawar (Service Manager at Lindsay Saker Audi Sandton), he joined on the case half way through and decided he will not afford the customer(me) the decency of reading the entire case before he jumped to the conclusion of this case. It is appalling that this is how a service manager behaves. I have sat at the Service area of Lindsay Saker Audi Sandton many times and have heard how frustrated people are with the service that they receive from this Audi Centre. But they have no choice in some cases but to take their car for service to that dealership as there is a rule where one dealership can’t drop a person off outside their 5km radius. Then the interaction with Audi SA, Gillian who was the Case Manager, and did absolutely nothing for 2 weeks. She had taken on the case on 31 May 2019 and only 2 weeks later she then informs me that Audi Centre Sandton is Independently Owned and that she cannot assist me any further due to this fact. While on a call with her on Friday 14 June, she even had the audacity to be talking to others while on the call. There was another person from Audi SA named Earl French who was telling her how to respond. When I asked for her managers details, Gillian said she could not give me any details telephonically but happily gave Earl’s name and surname to me. She was not helpful in anyway and does not know how to handle complaints. The lies, deceit, inconsistency and shocking service that we have received shows that this brand is slowly going downhill.
0 replies
83 months ago
Absolutely shocking service by Audi South Africa and Lindsay Saker Audi Sandton
Absolutely shocking service by Audi South Africa. Empty promises, false statements & to top it all off no resolution. Further, to be told that the dealership is independently owned entity and Audi SA has no bearings over them. I have not had my car from Feb 2019 as Lindsay Saker Audi Sandton decided to thumb suck what is wrong with my car, charge me over R16000 and then tell me that it didn't fix the issue and they going to finally charge me R33000 over and above to fix the car. Over and above all this, the courtesy car that they gave to use, was picked up after they threatened to open a case of theft against us. Shaun Rampersad (Tyre Specialist at Lindsay Saker Audi Sandton) sent me an SMS stating that he needs to come and swap out the loan wheel as the tyre had a slow leak, which he changed 2 weeks prior to the loan wheel being installed, and if he did not then he was going to get a warning. He arrived with Michael Martine and explained that the repaired wheel was at the dealership and he will take the car and bring it back. My husband declined this and advised them to fetch the repaired wheel and change it at our premises instead. This is when Michael Martine (Customer Liason at Lindsay Saker Audi Sandton) intercepted and advised that they are taking the car whether he agrees to it or not. My husband declined again and this was when he threatened to go to the police station and open a case of theft. With that title, Customer Liason, you would not expect him to threaten or harass a customer, but he did just that. The courtesy car was handed over to us and we signed for the car to use until the repairs were finalised. Yogesh Bhaktawar (Service Manager at Lindsay Saker Audi Sandton), he joined on the case half way through and decided he will not afford the customer(me) the decency of reading the entire case before he jumped to the conclusion of this case. It is appalling that this is how a service manager behaves. I have sat at the Service area of Lindsay Saker Audi Sandton many times and have heard how frustrated people are with the service that they receive from this Audi Centre. But they have no choice in some cases but to take their car for service to that dealership as there is a rule where one dealership can’t drop a person off outside their 5km radius. Then the interaction with Audi SA, Gillian who was the Case Manager, and did absolutely nothing for 2 weeks. She had taken on the case on 31 May 2019 and only 2 weeks later she then informs me that Audi Centre Sandton is Independently Owned and that she cannot assist me any further due to this fact. While on a call with her on Friday 14 June, she even had the audacity to be talking to others while on the call. There was another person from Audi SA named Earl French who was telling her how to respond. When I asked for her managers details, Gillian said she could not give me any details telephonically but happily gave Earl’s name and surname to me. She was not helpful in anyway and does not know how to handle complaints. The lies, deceit, inconsistency and shocking service that we have received shows that this brand is slowly going downhill.
0 replies
127 months ago
Advertise an item but no stock of the item
I have been looking to get a new contract & saw a deal in the MTN catalogue. I then went to my nearest store who had the same catalogue in their store however they tell me that the deal is not available at their store as they are a franchise. Why have the same catalogue in franchise stores if they can't offer the same deals??? Then I called all the direct stores in Gauteng and some in KZN and none of them have stock of the watch that is added on to the S6 Edge deal. What is really frustrating is I get told they have no idea when stock is coming in or get told to call back in a week to see if there is stock and nor are they able to sign the contract for me without having the watches in stock. Why advertise for an item and have a special and then not have stock of the item. Then by the time your stores have stock next month then the deal will be over. This is really bad service as I was planning on changing my network to MTN and right now I am thinking maybe I should take my business elsewhere. Really disappointed by this as customer service should be a priority in such a business
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)