PPN -We're fanatics about service! -but when will you start?

The 1 star rating on Hello Peter does not surprise me what so ever. Ridiculous service. Bestmed keep using these guys as a third-party SERVICE provider for optical benefits BUT they are terrible on all accounts! PPN's benefits confirmation on their website are not working again. You have to enter 5 pieces of personal information every time just to VIEW your benefits. (obviously never heard of username and password as the rest of the world is using) Unfortunately I can not even do this as it now tells me I am not a member! (been a member for 20+ years) Emailed and phoned but still no solution.... Really! this is the most basic service... Please also escalate problems to your medical aid - you are paying for this (non) service