Do not use outside the Pretoria area

We had a borehole put in and PR Pumps did the installation. At the time I cannot fault their work, as they kept their promises and did a great job. Fast forward to where the pump broke down. After a week of phone calls I got hold of their supplier who came round and said that due the way the pump was installed they couldn't replace the pump but would drop off the replacement with PR Pumps. PR Pumps then told me that there would be a call out fee but they would do it at cost. I thought that was unfair as it was a Warranty claim but agreed. Their "at cost" bill came to R2 058 that included traveling for R1 120 calculated at at R7/km. My recommendation is do not use this company if you are not in the Pretoria area. They are keen to do the work but back off when there is a problem. I am bitterly disappointed in them for a company that started off so well that I had personally recommended to friends to let you down when the product failed.