Will never go to this place again EVER!!!

On 20 September 2025, my wife was involved in a motor vehicle accident in which her vehicle was rear-ended. Following the incident, the vehicle was towed by Precision Auto Towing to Precision Auto Spray.

At the time of the accident, the vehicle was in excellent condition. There were no scratches or mechanical issues, and the vehicle had more than half a tank of fuel. King Price Insurance appointed both the towing company and the repair facility.

Over the following months, we remained in regular contact with King Price to enquire about the status of the repairs. For several months, we consistently received the same response, namely that the vehicle was “awaiting parts.”

During this period, we participated in a conference call with King Price and the repair centre, during which we explicitly raised concerns regarding the condition of the vehicle’s battery, as the vehicle had already been in their possession for approximately three months. The repair centre assured us that the battery had been disconnected and was being maintained and charged.

On 9 January 2026, we received a call instructing us to collect the vehicle before 16:00, as the repair centre does not operate over weekends. We took time off work to collect the vehicle. At the time, Pretoria was experiencing severe thunderstorms.

Upon arrival at the repair centre, we observed a new scratch on the front of the vehicle that was not present prior to the repairs. The repair centre informed us that they believe it was the towing company. The vehicle then had to be jump-started, and we were informed that the battery was dead. The repair centre stated that they could not take responsibility for the battery as it was more than two years old, despite their prior assurances that it had been properly maintained.

When attempting to leave, the vehicle indicated a remaining fuel range of only 15 km, which was inconsistent with the more than half tank of fuel present at the time of the accident. At the first stop street, the vehicle stalled completely. The repair centre arranged for the vehicle to be towed to their towing yard and advised us to purchase a new battery and collect the vehicle the following day.

We subsequently purchased a new battery and collected the vehicle as instructed. All of these issues were reported to King Price Insurance. At the time of writing, we are still awaiting feedback and resolution.