Preferental
2.6|44 reviews
AJ
Alfredo J-Tee
1 reviews | Active since Member
10 May 2025, 14:18
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To anyone, particularly in Johannesburg, looking for a rental property and your lease is to be done with Preferental. I would caution you, they pretend to be super organized at the beginning. That all changes when you need to legally cancel that lease. They will give you a run around, you will not go anywhere with this company. I have rented in South Africa for more than 20 years and never experienced anything like this Preferental. They are in cahoots with some of their despicable landlords.
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Replies (58)Preferental's replyOfficial
12 May 2025, 07:13Hi Alfredo,
We’re very sorry to hear that you’ve had a frustrating time with the lease cancellation process — that’s certainly not the experience we aim to provide.
Preferental is a fully digital platform designed to create transparency and protection for landlords and tenants. We take all concerns seriously. Lease agreements managed through our system are CPA-compliant and include cancellation provisions, provided the legal notice periods and conditions are met.
We want the opportunity to review your case and understand where the breakdown occurred. While we facilitate lease management and legal processes, we do not take sides with either party — our goal is always to ensure that the correct legal procedures are followed fairly for everyone involved.
Our management team will be in contact with you to resolve this matter as quickly as possible. Your feedback is valuable and helps us continue to improve.
Kind regards,
The Preferental Customer Success Team
We’re very sorry to hear that you’ve had a frustrating time with the lease cancellation process — that’s certainly not the experience we aim to provide.
Preferental is a fully digital platform designed to create transparency and protection for landlords and tenants. We take all concerns seriously. Lease agreements managed through our system are CPA-compliant and include cancellation provisions, provided the legal notice periods and conditions are met.
We want the opportunity to review your case and understand where the breakdown occurred. While we facilitate lease management and legal processes, we do not take sides with either party — our goal is always to ensure that the correct legal procedures are followed fairly for everyone involved.
Our management team will be in contact with you to resolve this matter as quickly as possible. Your feedback is valuable and helps us continue to improve.
Kind regards,
The Preferental Customer Success Team
Best regards,
Preferental's reply12 May 2025, 07:13
Official
Hi Alfredo,
We’re very sorry to hear that you’ve had a frustrating time with the lease cancellation process — that’s certainly not the experience we aim to provide.
Preferental is a fully digital platform designed to create transparency and protection for landlords and tenants. We take all concerns seriously. Lease agreements managed through our system are CPA-compliant and include cancellation provisions, provided the legal notice periods and conditions are met.
We want the opportunity to review your case and understand where the breakdown occurred. While we facilitate lease management and legal processes, we do not take sides with either party — our goal is always to ensure that the correct legal procedures are followed fairly for everyone involved.
Our management team will be in contact with you to resolve this matter as quickly as possible. Your feedback is valuable and helps us continue to improve.
Kind regards,
The Preferental Customer Success Team
We’re very sorry to hear that you’ve had a frustrating time with the lease cancellation process — that’s certainly not the experience we aim to provide.
Preferental is a fully digital platform designed to create transparency and protection for landlords and tenants. We take all concerns seriously. Lease agreements managed through our system are CPA-compliant and include cancellation provisions, provided the legal notice periods and conditions are met.
We want the opportunity to review your case and understand where the breakdown occurred. While we facilitate lease management and legal processes, we do not take sides with either party — our goal is always to ensure that the correct legal procedures are followed fairly for everyone involved.
Our management team will be in contact with you to resolve this matter as quickly as possible. Your feedback is valuable and helps us continue to improve.
Kind regards,
The Preferental Customer Success Team
Best regards,