Preferental
Claimed Business
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Real Estate
60h 54mReply Time
50 NPSVery Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 141 hours 8 min
TrustIndex
0
Ranking
#5
in Real Estate
Avg Reply
60h 54m
NPS Score
50
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 141 hours 8 min
Review Distribution
3.5|8 Reviews
Jun '25 - May '26
5(71.4%)
4(0%)
3(0%)
2(0%)
1(28.6%)
5(71.4%)
4(0%)
3(0%)
2(0%)
1(28.6%)
Frequently Asked Questions About Preferental
Preferental has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 141 hours 8 min. Hellopeter has tracked Preferental across 44 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGV
Gen V
1 reviews | Active since Jan 2020
4 Mar 2026, 18:03
Lack of communication and professionalism.
am extremely disappointed with the service received from this rental agency, particularly from Justin. From the start, the tenant agreed upfront and in writing (via WhatsApp) to a fixed standard monthly charge of R650 for water, sanitation, and refuse. This agreement was clear, accepted before occupation, and consistently paid for four months. I supp**** the agency with clear written proof of this agreement. Despite having this information, the agency still sent an email to both myself and the tenant stating that the charge was being disputed and that I was required to provide municipal statements. This was done despite being informed multiple times that the charge is a fixed fee and not usage-based, and despite the agency having full access to the proof confirming the tenant’s agreement. A major concern is the agency’s poor communication and lack of responsiveness. I had to constantly follow up over several days, repeatedly reminding Justin to forward the provided proof to the tenant. He was fully aware of the situation but failed to act timeously or communicate clearly, which unnecessarily escalated the matter and caused avoidable tension. This matter could have been resolved quickly and professionally with proper communication and follow-through. Instead, the lack of responsiveness, delayed action, and unprofessional handling created frustration and wasted time. I would caution other landlords and clients to be aware of these communication issues when considering this agency.
Helpful (0)
|Replies (0)GV
Gen V
1 reviews | Active since Jan 2020
4 Mar 2026, 18:03
Lack of communication and professionalism.
am extremely disappointed with the service received from this rental agency, particularly from Justin. From the start, the tenant agreed upfront and in writing (via WhatsApp) to a fixed standard monthly charge of R650 for water, sanitation, and refuse. This agreement was clear, accepted before occupation, and consistently paid for four months. I supp**** the agency with clear written proof of this agreement. Despite having this information, the agency still sent an email to both myself and the tenant stating that the charge was being disputed and that I was required to provide municipal statements. This was done despite being informed multiple times that the charge is a fixed fee and not usage-based, and despite the agency having full access to the proof confirming the tenant’s agreement. A major concern is the agency’s poor communication and lack of responsiveness. I had to constantly follow up over several days, repeatedly reminding Justin to forward the provided proof to the tenant. He was fully aware of the situation but failed to act timeously or communicate clearly, which unnecessarily escalated the matter and caused avoidable tension. This matter could have been resolved quickly and professionally with proper communication and follow-through. Instead, the lack of responsiveness, delayed action, and unprofessional handling created frustration and wasted time. I would caution other landlords and clients to be aware of these communication issues when considering this agency.
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Replies (0)S
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KJ
Kauthar J
1 reviews | Active since Jan 2020
16 Oct 2025, 10:53
Awesome Experience
I had a fantastic experience with Preferental in securing my new apartment. The entire process was incredibly smooth and efficient from start to finish. A big shout out to Michael, who promptly assisted us with all our payment queries, his responsiveness and professionalism really stood out. Also, a huge thank you to Kayla, who guided us through the application process with such clarity and support, making everything so much easier. I’m truly grateful for their help and would highly recommend this agency to anyone looking for a hassle-free renting experience!
Helpful (0)
|Replies (0)KJ
Kauthar J
1 reviews | Active since Jan 2020
16 Oct 2025, 10:53
Awesome Experience
I had a fantastic experience with Preferental in securing my new apartment. The entire process was incredibly smooth and efficient from start to finish. A big shout out to Michael, who promptly assisted us with all our payment queries, his responsiveness and professionalism really stood out. Also, a huge thank you to Kayla, who guided us through the application process with such clarity and support, making everything so much easier. I’m truly grateful for their help and would highly recommend this agency to anyone looking for a hassle-free renting experience!
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Replies (0)EP
Easy P
1 reviews | Active since Jan 2020
2 Oct 2025, 08:28
We Love Preferental
At EasyProperties, we’re proud to partner with Preferental, and we can honestly say their product and service are nothing short of outstanding. From the very start, the user-friendly platform has streamlined the way we manage our rental properties. What used to be a complex and time-consuming process has now become simple, transparent, and efficient. Preferental’s technology takes the hassle out of property management, giving both landlords and tenants peace of mind. But what truly sets them apart is their service excellence. The Preferental team is always professional, responsive, and committed to ensuring smooth operations. Whenever we’ve needed assistance, they’ve gone above and beyond to deliver fast and effective solutions. Thanks to Preferental, we can focus more on growing our investment portfolio and less on the day-to-day challenges of property management. Their partnership has been a game-changer, and we cannot recommend them highly enough. Thank you, Preferental, for helping EasyProperties provide the very best experience to our clients!
Helpful (0)
|Replies (0)EP
Easy P
1 reviews | Active since Jan 2020
2 Oct 2025, 08:28
We Love Preferental
At EasyProperties, we’re proud to partner with Preferental, and we can honestly say their product and service are nothing short of outstanding. From the very start, the user-friendly platform has streamlined the way we manage our rental properties. What used to be a complex and time-consuming process has now become simple, transparent, and efficient. Preferental’s technology takes the hassle out of property management, giving both landlords and tenants peace of mind. But what truly sets them apart is their service excellence. The Preferental team is always professional, responsive, and committed to ensuring smooth operations. Whenever we’ve needed assistance, they’ve gone above and beyond to deliver fast and effective solutions. Thanks to Preferental, we can focus more on growing our investment portfolio and less on the day-to-day challenges of property management. Their partnership has been a game-changer, and we cannot recommend them highly enough. Thank you, Preferental, for helping EasyProperties provide the very best experience to our clients!
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Replies (0)CA
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Njunju N
1 reviews | Active since Jan 2020
12 Jul 2025, 11:08
Preferental: Disappointing & Unsafe Experience at 21 Belhambra Road Property (Under Preferental)
I rented a bachelor unit at 21 Belhambra Road, Primrose, a property listed under Preferental, and unfortunately, my experience was unpleasant from the day I moved in. Upon arrival, I discovered that the padlocks didn’t work, the doors were faulty, and the gas geyser wasn’t functioning—meaning no hot water at all. Despite paying my deposit and rent in full, I had to stay with a friend for two weeks. When I returned, nothing had been resolved. I still had no gas cylinder for the geyser, and the caretaker had to bring me buckets of hot water just to bathe. The shower head was faulty, spraying painfully, and multiple maintenance issues were reported to Ntshaki, Daniel, and via Preferental’s website—none were ever resolved timeously. Even basic things like a broken padlock on the entrance gate remained neglected until a tenant’s washing machine was ****** from the property. Items were frequently ****** off the washing lines, and unfami**** people would roam the yard, creating an unsafe environment. To make matters worse, the shower glass cracked due to poor geyser regulation and only got fixed months later. I even found the caretaker inside my unit without permission(to fix the window handle which later broke again), which made me feel unsafe and completely violated. This was also reported to Daniel. The final straw came on 25 February 2025, when someone fami**** with the property entered my unit and stole my 55-inch Samsung Smart TV and soundbar, newly bought in November 2024. The owner (whose identity kept changing—first it was Daniel, then Angelique, then Pilane, Smanga, and Ntshaki) showed no care or accountability. Despite consistent follow-ups and logging maintenance issues, Preferental failed to respond. Even after emailing them outlining my serious safety concerns and asking about promised security measures (e.g., cameras, Mamba security registration, remote access, panic buttons), there was no concrete action taken. These were all discussions I had directly with Daniel and Ntshaki. I had high hopes for this place—it looked beautiful on the outside—but the persistent neglect, thefts, safety concerns, and lack of maintenance forced me to move out. It's disheartening that tenants had to fix issues themselves, and even then, their safety wasn't guaranteed. I cannot recommend this property or Preferental. Tenants deserve to feel safe, heard, and cared for—none of which I experienced here.
Helpful (0)
|Replies (0)NN
Njunju N
1 reviews | Active since Jan 2020
12 Jul 2025, 11:08
Preferental: Disappointing & Unsafe Experience at 21 Belhambra Road Property (Under Preferental)
I rented a bachelor unit at 21 Belhambra Road, Primrose, a property listed under Preferental, and unfortunately, my experience was unpleasant from the day I moved in. Upon arrival, I discovered that the padlocks didn’t work, the doors were faulty, and the gas geyser wasn’t functioning—meaning no hot water at all. Despite paying my deposit and rent in full, I had to stay with a friend for two weeks. When I returned, nothing had been resolved. I still had no gas cylinder for the geyser, and the caretaker had to bring me buckets of hot water just to bathe. The shower head was faulty, spraying painfully, and multiple maintenance issues were reported to Ntshaki, Daniel, and via Preferental’s website—none were ever resolved timeously. Even basic things like a broken padlock on the entrance gate remained neglected until a tenant’s washing machine was ****** from the property. Items were frequently ****** off the washing lines, and unfami**** people would roam the yard, creating an unsafe environment. To make matters worse, the shower glass cracked due to poor geyser regulation and only got fixed months later. I even found the caretaker inside my unit without permission(to fix the window handle which later broke again), which made me feel unsafe and completely violated. This was also reported to Daniel. The final straw came on 25 February 2025, when someone fami**** with the property entered my unit and stole my 55-inch Samsung Smart TV and soundbar, newly bought in November 2024. The owner (whose identity kept changing—first it was Daniel, then Angelique, then Pilane, Smanga, and Ntshaki) showed no care or accountability. Despite consistent follow-ups and logging maintenance issues, Preferental failed to respond. Even after emailing them outlining my serious safety concerns and asking about promised security measures (e.g., cameras, Mamba security registration, remote access, panic buttons), there was no concrete action taken. These were all discussions I had directly with Daniel and Ntshaki. I had high hopes for this place—it looked beautiful on the outside—but the persistent neglect, thefts, safety concerns, and lack of maintenance forced me to move out. It's disheartening that tenants had to fix issues themselves, and even then, their safety wasn't guaranteed. I cannot recommend this property or Preferental. Tenants deserve to feel safe, heard, and cared for—none of which I experienced here.
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Replies (0)AJ
Alfredo J-Tee
1 reviews | Active since Jan 2020
10 May 2025, 14:18
****
To anyone, particularly in Johannesburg, looking for a rental property and your lease is to be done with Preferental. I would caution you, they pretend to be super organized at the beginning. That all changes when you need to legally cancel that lease. They will give you a run around, you will not go anywhere with this company. I have rented in South Africa for more than 20 years and never experienced anything like this Preferental. They are in cahoots with some of their despicable landlords.
Helpful (0)
|Replies (0)AJ
Alfredo J-Tee
1 reviews | Active since Jan 2020
10 May 2025, 14:18
****
To anyone, particularly in Johannesburg, looking for a rental property and your lease is to be done with Preferental. I would caution you, they pretend to be super organized at the beginning. That all changes when you need to legally cancel that lease. They will give you a run around, you will not go anywhere with this company. I have rented in South Africa for more than 20 years and never experienced anything like this Preferental. They are in cahoots with some of their despicable landlords.
0
Replies (0)