GV
Gen V
Active since Jun 2024
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Lack of communication and professionalism.
am extremely disappointed with the service received from this rental agency, particularly from Justin. From the start, the tenant agreed upfront and in writing (via WhatsApp) to a fixed standard monthly charge of R650 for water, sanitation, and refuse. This agreement was clear, accepted before occupation, and consistently paid for four months. I supp**** the agency with clear written proof of this agreement. Despite having this information, the agency still sent an email to both myself and the tenant stating that the charge was being disputed and that I was required to provide municipal statements. This was done despite being informed multiple times that the charge is a fixed fee and not usage-based, and despite the agency having full access to the proof confirming the tenant’s agreement. A major concern is the agency’s poor communication and lack of responsiveness. I had to constantly follow up over several days, repeatedly reminding Justin to forward the provided proof to the tenant. He was fully aware of the situation but failed to act timeously or communicate clearly, which unnecessarily escalated the matter and caused avoidable tension. This matter could have been resolved quickly and professionally with proper communication and follow-through. Instead, the lack of responsiveness, delayed action, and unprofessional handling created frustration and wasted time. I would caution other landlords and clients to be aware of these communication issues when considering this agency.
0 replies
21 months ago
POOR CUSTOMER SERVICE
I have phoned multiple times with regards to product information, every time i am told someone will call me. No one has called. I have also sent enquiries on the website. NO FEEDBACK AT ALL. POOR SERVICE
0 replies
22 months ago
Thanks RSD SA
Great service as well as after service. Very happy with my roller shutter doors and the powdercoating looks great.
0 replies
22 months ago
RSD SA well done for your phenomenal service and quality of doors.
Phenomal service received. 50 storage units manufactured and installed by a great team of technicians.. The quality and service is 10/10. Definitely recommended RSD SA.
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
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3 Star
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2 Star
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1 Star
2 (50%)